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ORDER JO 1300.21 A Air Traffic Organization Policy Effective Date: August 21 , 2017 SUBJ: Safety and Technical Training Quality Management System 1 . Purpose of T his Order . This order covers the maintenance and improvement of the Air Traffic Organization (ATO) Safety and Technical Training (AJI) Quality Management System (QMS). This order and the AJ I General QMS Process Manual address International Organization for Standardization (ISO) 9001 : 2015 , Quality Management System s – Requirements . This order provide s AJI employees and contractors with information relative to the organization's QMS , includ ing the context of the organization, interested parties, AJ I quality policy and objectives , scope of the AJI QMS, outsourced processes, interaction of QMS processes, and AJI roles and responsibilities relative to the QMS.
2. Audience. All AJI employees and contractors.
3. Where Can I Find T his Order? This order can be found on the Federal Aviation Administration ( FAA ) employee website at https://employees.faa.gov/tools_resources/orders_notices/ 4. Cancellation. This order cancels FAA Order JO 1300.21 , Safety and Technical Training Quality Management System , dated Febru ary 27, 2015.
5. Explanation of Changes . This order reflect s changes to the newly revised version of the ISO Quality Management Systems standard, ISO : 9001:2015 . The s tandard was rewritten to follow a new clause structure. O ther changes to the standard are as follows : Emphasis on leadership involvement Focus on risk - based thinking Emphasis on objectives measurement and change Communication and awareness , including transfer of organizational knowledge Greater flexibility in how organizations fulfill certain requirements D efinition of the context of the organization and the needs of its interested parties For more detailed information about the changes in the ISO 9 001:2015 s tandard , see your Directorate Quality Representative or the AJI Quality Management Representative.
6 . Background.
a. ISO Standard . ISO is an independent, non - governmental organization made up of members from the national standards bodies of 162 countries. ISO develops many kinds of standards, including those for quality management systems . The ISO 9001 standard promotes the Distribution: Electronic Initiated By: AJI - 0 08/21/17 JO 1300.21A use of the following seven quality management principles: c ustomer focus, l eadership, e ngagement of people, p rocess approach, i mprovement, e vidence - based decision making , and r elationship management. T he Plan - Do - Check - Act methodology is used to develop, implement, and improve the QMS, resulting in organizational effectiveness.
b. Context of AJI . AJI has employees in geographically dispersed locations working in support of, or directly related to, air traffic safety or technical training . Proactive safety management is implemented by encouraging input from frontline employees; deploying technology to gather data and enhance education; improving analysis to assess performance; and embracing correction through education, training, and implementation to mitigate risks in the National Airspace System (NAS). Resultant p roducts and services support the fulfi llment of tasks, initiatives, and goals that are directly and indirectly related to the AJI annual business plan and FAA Administrator ’ s strategic initiatives. More information regarding the context of the organization and interested parties is available i n the AJI General QMS Process Manual located on the AJI QMS website .
7 . Scope . This order, as well as the AJI General QMS Process Manual , is applicable to all AJI employees and contractors. This order provides information on services associated with the implementation, guidance, and oversight of safety management activities within the NAS as administered by AJI - 0, AJI - 1, AJI - 2 210 , and AJI - 3.
8 . AJI Quality Polic y. AJI is committed to making aviation safer for everyone, everywhere, every day by meeting or exceeding stakeholders’ expectations through continuous improvement of products, services, and training .
Through QMS, AJI continually improve s the tools that enable employees and contractors to do their jobs safely and effectively , thereby providing customers with consistent products, services, and training that will meet or exceed their expectations and AJI’s quality objectives.
9 . AJI Quality Objectives. AJI is integral in ensuring the safety and success of the ATO by managing risks , assuring quality standards, instilling an open culture of disclosure, educating employees, and pro moting continuous improvement. The following quality objectives h ave been identified to support these efforts: Deliver the highest quality products and services .
Standardize and document core processes .
Ensure QMS awareness, commitment, and adherence .
Maintain and continually improve the QMS .
10 . ISO 9001:2015 Requirements . Some ISO 9001:2015 requirements are not currently applicable to the scope of the AJI QMS . Such requirements are not necessary to meet stakeholder requirements; therefore, the organization does not perform the following: 08/ 2 1/17 JO 1300.21A a. Non - Applicable Process es Control of production and service provision (ISO 9001:2015 , Clause 8.5.1f) . AJI does not perform processes requiring validation where the resulting output cannot be verified by subsequent monitoring and measurement.
Monitoring and measuring resources (ISO 9001:2015 , Clause 7.1.5 .2 ). AJI does not use special equipment to conduct measuring or monitoring activities.
b. Outsourced Processes Control of every AJI outsourced process is achieved through at least one of the following m ethods: 1) Ensuring that the acquisition process is used to select qualified service providers ; and 2) Reviewing the performance of outsourced processes at Analysis of Data and Management Review M eetings.
The following processes, or otherwise significant parts of them, are outsourced to organizations external to AJI: 1) Infrastructure (ISO 9001:2015 , Clause 7.1.3) and Environment (ISO 9001:2015 , Clause 7.1.4). Organizations outside AJI perform processes that ensure a proper infrastructure exis ts. Examples include logistics, telecommunications, security, legal services , information technology, and other government services, as required. These organizations outside AJI provide guidance on how their infrastructure processes are to be completed.
2) Competence (ISO 9001:2015 Clause 7.2). Organizations external to AJI maintain evidence of personnel competency as reflected in personnel records , including records of appropriate education, skills, and experience. These processes are primarily outsourced to the FAA Human Resources organization; in addition, some training records for AJI employees are maintained in the Electronic Learning Management System (eLMS) database. Support contract personnel/resource competencies are determined by AJI and documented in contracting documents.
3 ) Internal Audits (ISO 9001:2015 Clause 9.2) Organizations may use external resources to perform all or part of the internal audit process.
08/21/17 JO 1300.21A 1 1 . R equests to Change T his Order. To recommend a change to this order , submit comments to the AJI Directives Management Officer using FAA Form 1320 - 19, Directives Feedback Information. ( S ee FAA Order 1320.1, FAA Directives Management . )