Service Bulletin - SB 45-030
PILATUS PC-12 NGX · Service Bulletins
Overview
This Service Bulletin No. 45-030 provides instructions for installing the Honeywell Primus APEX Operational Software Build 12.7.2 on Pilatus PC-12/47E aircraft. It outlines the necessary modifications, compliance requirements, and material information for the update.
- Mandatory compliance at next Annual service.
- Software update improves stall warning and protection system.
- New FRED file for Lightweight Data Recorder included.
- Downgrading the software is not permitted.
- Affected aircraft range from MSN 1720 to 2476.
- Pilatus will supply software free of charge under warranty.
- Operators must check with Airworthiness Authority for local regulations.
- Documentation updates are required after installation.
Summary written by AI from the source document. Check the original before relying on it. See which parts of Sprinkle are written by AI.
Reference only, not for flight. Use the current approved manual for your aircraft. See terms, section 5.
Document
Source
Copy found at admin.ch. Sprinkle hosts a reference copy with an added summary, specifications and searchable full text.
Document details
- Type ·
- Service Bulletins
- Year ·
- 2025
- File size ·
- 163 KB
- Copy found at ·
- admin.ch
- Language ·
- en
Specifications & performance
Extracted from this document.
Specifications
- Total man hours ·
- 3.50
What is the Service Bulletin - SB 45-030?
The Service Bulletin - SB 45-030 is a service bulletins for the PILATUS PC-12 NGX, dated 2025.
What year was the Service Bulletin - SB 45-030 published?
The Service Bulletin - SB 45-030 — the PILATUS PC-12 NGX service bulletins on file — is dated 2025.
Common. More common than 99% of the aircraft models we track.
Most owners only have the POH. Here's the essential set for the PILATUS PC-12 NGX.
- Pilot's Operating Handbook / AFM
- Checklist
- Maintenance Manual
- Parts Catalog (IPC)
- Systems & Wiring
- Service Bulletins on file
- Type Certificate (TCDS)
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In this document
Planning Information
Details the effectivity of the bulletin, concurrent requirements, reasons for the update, and compliance mandates.
Material Information
Outlines the materials required for the update, warranty details, and instructions for downloading the software.
Accomplishment Instructions
Provides step-by-step instructions for preparing, modifying, and closing up after the software installation.
Compliance
States that the service bulletin must be completed at the next Annual service.
Publications Affected
Lists the manuals and guides that will be impacted by the software update.
Approval
Confirms that the technical content is approved under EASA regulations.
Summary written by AI from the source document. Check the original before relying on it. See which parts of Sprinkle are written by AI.
Safety notes
- It is NOT acceptable to downgrade the Primus APEX Operational software.
- Operators must ensure all applicable Aircraft Documentation is updated.
Summary written by AI from the source document. Check the original before relying on it. See which parts of Sprinkle are written by AI.
Full document text
Service Bulletin No: 45-030 Date: Sep 29/25 Rev. No. - Date: - Page 1 of 8 Service Bulletin No: 45-030 Ref No: 483 Modification No: EC-23-0438 ATA Chapter: 45 SERVICE BULLETIN Pilatus Aircraft Ltd, Pilatusstrasse 1, 6371 Stans, Switzerland CENTRAL MAINTENANCE SYSTEM - CENTRAL COMPUTER INSTALL THE HONEYWELL PRIMUS APEX OPERATIONAL SOFTWARE BUILD 12.7.2 1. Planning Information A. Effectivity PC-12/47E aircraft MSN 1720, 2001 thru 2476. B. Concurrent Requirements NOTE: It is NOT acceptable to downgrade the Primus APEX Operational software (i.e. to install a lower software Build number than that currently installed on the aircraft). The Service Bulletin(s) listed below should be embodied prior to, or in conjunction with, the accomplishment of this Service Bulletin: • Service Bulletin 45-031 (Electronic Check List update) C. Reason The Honeywell Primus APEX software Build 12.7.2 has the following: • Stall Warning and Protection System • Improvement to the stick pusher and pusher safe mode CAS message logic • Aircraft Condition Monitoring Function (ACMF) • Improvement to the recording function to remove gaps in the recording • Various bug fixes. D. Description This Service Bulletin gives the data and instructions necessary to install the Honeywell Primus APEX Operational Software Build 12.7.2 and a new FRED file for the Lightweight Data Recorder (LDR). E. Compliance Mandatory. To be completed at next Annual service. F. Approval The technical content of this document is approved under the authority of the DOA ref. EASA. 21J. 357. PILATUS advises Operators/Owners to check with their designated Airworthiness Authority for any changes, local regulations or sanctions that may affect the embodiment of this Service Bulletin. Service Bulletin No: 45-030 Date: Sep 29/25 Rev. No. - Date: - Page 2 of 8 SERVICE BULLETIN G. Copyright and Legal Statement © Pilatus Aircraft Ltd. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be copied, reproduced or translated to other languages without the prior written consent of Pilatus Aircraft Ltd. In connection with the use of this document, Pilatus does not provide any express or implied warranties and expressly disclaims any warranty of merchantability or fitness for a particular purpose. This document contains trade secrets, confidential and/or proprietary information of Pilatus and technical data subject to export control laws and regulations, including the U.S. Export Administration Regulations (EAR). Disclosure or distribution of this document contrary to the EAR, and other laws and regulations, is strictly forbidden. The above restrictions may apply to data on all pages of this document. H. Manpower I. Weight and Balance Not changed. J. Electrical Load Change Data Not changed. K. Software The Honeywell Primus APEX Operational Software is updated to Build 12.7.2. L. References Aircraft Maintenance Manual (AMM): Tool and Equipment Manual (TEM) Description Total Preparation 0.25 Modification 3.00 Close up 0.25 TOTAL MAN-HOURS 3.50 12-C-06-20-00-00A-040A-A 12-B-24-00-00-00A-901A-A 12-C-45-45-00-00A-550A-A 12-B-00-00-00-00A-060A-A Service Bulletin No: 45-030 Date: Sep 29/25 Rev. No. - Date: - Page 3 of 8 SERVICE BULLETIN M. Publications Affected Aircraft Maintenance Manual (AMM) Pilot Operating Handbook (POH) Honeywell Pilot Guide for the Advanced Cockpit Environment (ACE™). Aircraft Flight Manual Supplement (AFMS). N. Interchangeability of Parts One-way Interchangeable. Pre Service Bulletin parts must not be installed on Post Service Bulletin aircraft. Service Bulletin No: 45-030 Date: Sep 29/25 Rev. No. - Date: - Page 4 of 8 SERVICE BULLETIN 2. Material Information A. Material - Price and Availability B. Warranty (1) Pilatus will supply the required software free of charge for all affected aircraft on approval of a warranty claim, provided the work is accomplished by an authorized Service Center within 12 months of the issue date of this Service Bulletin. (2) Honeywell agrees to cover the cost for labor of all affected aircraft on approval of a warranty claim, provided the work is accomplished by an appropriately rated Honeywell Service Center within 12 months of the issue date of this Service Bulletin. C. Material Necessary for Each Aircraft (1) Software to download from MyPilatus: NOTE: To download the software go to https://my.pilatus-aircraft.com/ and go to the Downloads section. New Part No. Description Old Part No. Qty Disp. Code Fig Item 985.99.12.585 (Supplier P/N EB60003299- 0120 / MM60000486- 021) PRIMUS APEX SOFTWARE BUILD 12.7.2 - 1 N - - 531.30.12.009 FRED FILE 531.30.12.043 1 N - - Disposition Codes: D - Discard / N - New / R - Return to Pilatus Operators that require additional information and/or Service Bulletin Material can contact their authorized Pilatus Service Center, or Pilatus Customer Support on www.pilatus-aircraft.com contact us. NOTE: Part numbers given in this Service Bulletin are correct at the time of approval. Pilatus Aircraft Ltd reserves the right to change the part numbers as necessary. Part numbers of items delivered are correct when dispatched. This could lead to differences between those part numbers quoted in this Service Bulletin and the delivered parts, if parts are superseded. Operators are requested to check the Illustrated Parts Data (IPD) for delivered parts that differ from those listed in the Service Bulletin Materials List. Operators are requested to advise Pilatus Aircraft Ltd of the Manufacturer’s Serial Number (MSN), the flying hours and landings of aircraft that are allocated for this Service Bulletin. Service Bulletin No: 45-030 Date: Sep 29/25 Rev. No. - Date: - Page 5 of 8 SERVICE BULLETIN (2) Additional Material to Order: D. Locally Supplied Materials None. E. Tools and equipment
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NOTE: Referenced AMM procedures may contain additional tools to be used. To identify the AGE and tools used in this procedure, look in the list of AGE and tools. Refer to TEM 12-B-00-00-00-00A-060A-A. New Part No. Description Old Part No. Qty Disp. Code Fig Item 985.99.12.595 (Supplier P/N D201803000092 -R005) PILOT GUIDE, APEX B12.7.2, NGX (optional) - 1 N - - Disposition Codes: D - Discard / N - New / R - Return to Pilatus Tools and equipment Recommended Pilatus part Laptop T45-010 Service Bulletin No: 45-030 Date: Sep 29/25 Rev. No. - Date: - Page 6 of 8 SERVICE BULLETIN 3. Accomplishment Instructions A. Preparation (1) Obey the safety precautions given in the AMM 12-B-24-00-00-00A-901A-A. (2) Remove access panel 21QZ, refer to AMM 12-C-06-20-00-00A-040A-A. B. Modification NOTE: It is NOT acceptable to downgrade the Primus APEX Operational software (i.e. install a lower Build standard of Operational software than that which is currently loaded). NOTE: Load the new FRED file P/N 531.30.12.009 on the laptop used to download LDR data. NOTE: Contact Pilatus in order to receive a new Electronic Check List file (applicable when the aircraft file is not in line with the applicable Quick Reference Handbook revision). (1) Do a full software load to update the Honeywell Primus APEX Software to Build 12.7.2, refer to AMM 12-C-45-45-00-00A-550A-A, Para 2. C. Close Up (1) Remove all equipment, tools and materials from the work area. Make sure the work areas are clean. (2) Install access panel 21QZ, refer to AMM 12-C-06-20-00-00A-040A-A. D. Documentation (1) Make an entry in the Aircraft Logbook to record the incorporation of this Service Bulletin. (2) Make sure that the Honeywell Pilot Guide for the Advanced Cockpit Environment (ACE™) is at version D201803000092-R005 or higher. NOTE: A digital pdf copy is acceptable. (3) Make an entry in the PC-12/47E Pilot’s Operating Handbook (POH), Document No. 02406 to record the incorporation of this Service Bulletin. (4) Insert AFM TR 32 for APEX Build 12.7.2 in the PC-12/47E Pilot’s Operating Handbook (POH), Document No. 02406. (5) Make sure that the Aircraft Logbook shows any new Pilatus Part Number(s) and/or Serial Number(s), as applicable. (6) Make sure that all applicable Aircraft Documentation is updated. (7) Inform CAMP of the incorporation of this Service Bulletin and any new Pilatus Part Number(s) and/or Serial Number(s), as applicable. Send the completed software feedback sheet to: fax@campsystems.com. Service Bulletin No: 45-030 Date: Sep 29/25 Rev. No. - Date: - Page 7 of 8 SERVICE BULLETIN Software Feedback Sheet for the Accomplishment of SB 45-030 The purpose of this software feedback sheet is to provide CAMP with the current information on each individual PC-12/47E aircraft. Please complete the grey cells as appropriate using black ink and block letters. Print out and send the completed feedback sheet to: fax@campsystems.com Software Information SB Accomplishment Information CAMP Software Feedback Sheet Aircraft MSN Aircraft Registration Total Airframe Hours Service Center Total Landings Description APEX Build 12.7.2 CAMP Code, Task Number PC12A0031010-0010 Old Part Numbers New Part Numbers Pilatus P/N Supplier P/N Pilatus P/N Supplier P/N - - 985.99.12.585 EB60003299-0120 Description CVFDR MODEL LDR1000 FRED FILE CAMP Code, Task Number PC12A0031010-0130 Old Part Numbers New Part Numbers Pilatus P/N Supplier P/N Pilatus P/N Supplier P/N - - 531.30.12.009 - We have embodied/accomplished this SB Fully Partially The undersigned confirms the accomplishment of this Service Bulletin Date of accomplishment Name Signature Comments (procedure, kit quality, suggested improvements etc.) Service Bulletin No: 45-030 Date: Sep 29/25 Rev. No. - Date: - Page 8 of 8 SERVICE BULLETIN INTENTIONALLY BLANK