Repair Station Manual

Title Page........................................................................................................ 4.000 Housing & Facility Requirements ................................................................ 4.010 Housing & Facility Change of Location ....................................................... 4.020 Chapter 5: TRAINING Title Page ........................................................................................................ 5.000 Training System .......................................................................................... 5.010 GPS Training System ................................................................................. 5.020 Chapter 6: CONTRACT MAINTENANCE Title Page ........................................................................................................ 6.000 Contract Maintenance Requirements.......................................................... 6.010 Contract Vendor Qualification Requirements .............................................. 6.020 Chapter 7: Self-Evaluation Program Title Page ........................................................................................................ 7.000 Self Evaluation Program ............................................................................. 7.010 APPENDIXES Appendix A: Contract Maintenance Function List Appendix B: Repair Station Forms Index Appendix C: Electronic Signatures EASA SUPPLEMENT CANADIAN SUPPLEMENT Repair Station Manual Preface Doc. No.: Effective Date: Revision No.: Page: ii 01/01/12 Rev. 7 1 of 2 ii (LOEP).doc LIST OF EFFECTIVE PAGES – A PPROVAL / A CCEPTANCE O F Page Date Page Date Page Date Page Date Doc. No. i Doc. No. 2.070 Doc. No. 2.250 Doc. No. 5.020 1 01/01/12 1 07/01/07 1 07/01/07 1 07/01/07 2 01/01/12 Doc. No. 2.080 Doc. No. 2.260 2 07/01/07 Doc. No. ii 1 07/01/07 1 07/01/07 Doc. No. 6.000 1 01/01/12 Doc. No. 2.090 Doc. No. 2.270 1 07/01/07 Doc. No. iii 1 01/01/12 1 07/01/08 Doc. No. 6.010 1 01/01/12 Doc. No. 2.100 2 07/01/08 1 01/01/12 Doc. No. iv 1 07/01/08 Doc. No. 2.280 2 01/01/12 1 01/01/12 Doc. No. 2.110 1 07/01/08 3 06/01/10 Doc. No. 1.000 1 07/01/08 Doc. No. 2.290 4 06/01/10 1 07/01/07 Doc. No. 2.120 1 07/01/07 Doc. No. 6.020 Doc. No. 1.010 1 Removed Doc. No. 2.300 1 06/01/10 1 06/01/10 Doc. No. 2.130 1 10/01/09 2 01/01/12 Doc. No. 1.020 1 07/01/08 Doc. No. 2.310 Doc. No. 7.000 1 01/01/12 2 07/01/08 1 07/01/07 1 01/01/12 2 01/01/12 Doc. No. 2.140 Doc. No. 2.320 Doc. No. 7.010 Doc. No. 1.030 1 07/01/08 1 Not Used 1 01/01/12 1 01/01/12 2 07/01/08 Doc. No. 3.000 2 01/01/12 2 01/01/12 Doc. No. 2.150 1 07/01/07 APPENDIX A Doc. No. 1.035 1 07/01/08 Doc. No. 3.010 1 01/01/12 1 07/01/08 Doc. No. 2.160 1 01/01/12 APPENDIX B 2 07/01/08 1 07/01/08 2 01/01/12 1 01/01/12 Doc. No. 1.040 2 07/01/08 Doc. No. 3.020 APPENDIX C 1 10/01/09 Doc. No. 2.170 1 07/01/07 1 01/01/12 Doc. No. 2.000 1 07/01/08 Doc. No. 3.030 2 06/01/10 1 07/01/07 Doc. No. 2.180 1 01/01/12 EASA SUPPLEMENT Doc. No. 2.010 1 07/01/08 Doc. No. 3.040 08/01/2011 1 01/01/12 Doc. No. 2.190 1 10/01/09 CANADIAN SUPPLEMENT Doc. No. 2.020 1 07/01/07 2 10/01/09 07/01/07 1 07/01/07 Doc. No. 2.200 Doc. No. 4.000 Doc. No. 2.030 1 10/01/09 1 07/01/07 1 01/01/12 Doc. No. 2.210 Doc. No. 4.010 Doc. No. 2.040 1 07/01/08 1 01/01/12 1 Not Used Doc. No. 2.220 Doc. No. 4.020 Doc. No. 2.050 1 07/01/07 1 01/01/12 1 01/01/12 Doc. No. 2.230 Doc. No. 5.000 Doc. No. 2.060 1 10/01/09 1 07/01/07 1 01/01/12 Doc. No. 2.240 Doc. No. 5.010 2 07/01/07 1 07/01/07 1 01/01/12 Approval: Acceptance of: West Star Aviation: Signature on File in the QA office FAA FSDO: Signature on File in the QA office Accountable Manager Principal Maintenance Inspector Repair Station Manual/Quality Control Manual Preface Doc. No.: Effective Date: Revision No.: Page: iii 01/01/12 Rev. 7 1 of 1 iii (ROR).doc RECORD OF REVISIONS Manual No. _____________ NOTE: Electronic versions of this manual may have the manual number and revision date displayed on the disc or CD in lieu of the spaces provided on this page. Since electronic versions of this manual are completely reissued at each revision, the last “date inserted” and “initials” may remain blank on electronic copies of this document. Retain this record in the manual. Upon receipt of revisions, insert revised pages in the manual and enter the revision number, revision date, insertion date, and initials of person incorporating the revision in the appropriate block on this page. Complete and return the Revision Control Form to the Quality Assurance Manager or designee. All personnel are expected to suggest revisions to the Accountability Manager or their supervisor. Revision Number Revision Date Date Inserted Initials Original January 31, 2004 January 31, 2004 KTB Rev. 1 September 8, 2004 September 8, 2004 KTB Rev. 2 February 28, 2006 February 28, 2006 KTB Rev. 3 July 1, 2007 July 1, 2007 KTB Rev. 4 July 1, 2008 July 1, 2008 KTB Rev. 5 October 1, 2009 October 1, 2009 KTB Rev. 6 June 1, 2010 June 1, 2010 Signature on File in the QA Office Rev. 7 January 01, 2012 January 01, 2012 Signature on File in the QA Office Repair Station Manual/Quality Control Manual Preface Doc. No.: Effective Date: Revision No.: Page: iv 01/01/12 Rev. 7 1 of 1 iv (EXAMPLE).doc WSF 027 REPAIR STATION & QUALITY CONTROL MANUAL REVISION INSTRUCTION AND CONTROL FORM MANUAL TITLE BEING REVISED: WEST STAR REPAIR STATION & QUALITY CONTROL MANUAL NUMBER BEING REVISED: _______________________ REVISION NUMBER BEING INSERTED: __________________ MANUAL REVISION INSTRUCTIONS: Carefully review each page of this revision, until you understand the scope, nature and effect of the changes to the manual being revised. Compare each revised page for details of specific changes. Your questions regarding this revision may be addressed to the Quality Assurance Manager. When you understand each change, revise paper copies of the manual per the following instructions. NOTE: Since electronic versions are reissued in their entirety, no revision action is necessary. Instructions 1 and 2 below may be ignored for electronic versions. 1) Insert a page of the new revision into the manual. If there is already a page in the manual, with the identical page number, remove the old page. If the page of the new revision does not have an identical, corresponding page already in the manual, place the new page in the correct numerical order. When the revision is complete, the manual should have no duplicated page numbers, with different revision dates or numbers. The pages that were revised and removed may be destroyed. 2) When all pages of the revision are inserted, and all applicable pages of the previous revision are removed, complete the Record of Revisions page of the manual. Some manuals may not have a Record of Revisions page. Typically, a Record of Revisions page will include the following information: - Revision Number - Revision Date - Date Inserted - Initials 3) SPECIAL INSTRUCTIONS FOR THIS REVISION: REVISION CONTROL INSTRUCTIONS: When the manual has been revised according to the above instructions, read the following statement and sign and date this form. Return this form to the Quality Assurance Manager for West Star at: West Star 796 Heritage Way Grand Junction, CO 81506 Attn: Quality Assurance Manager I have reviewed the above referenced revision and understand the contents of the revision. I have revised the manual according to the above listed instructions. If I have been issued an electronic version of a manual, I also certify that I have access to the computer and software necessary to view all pages of my copy of the manual. I also certify that I understand the use of the computer and software and I am able to view each page of my electronic copy of the manual without assistance. _______________________________________ ______________ NAME (Print) DATE _______________________________________ ______________ SIGNATURE INITIALS Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 1 1.000 07/01/07 Rev. 3 1 of 1 1.000 CHAPTER 1 GENERAL AND ADMINISTRATIVE PROCEDURES Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 1 1.010 06/01/10 Rev. 6 1 of 1 1.010 Title: REPAIR STATION MANUAL INTRODUCTION (14CFR §145.209) 1.0 Purpose: This repair station manual includes a description of the policies and procedures that will be used by this repair station to meet all requirements of 14 CFR Part 145. 2.0 Responsibilities: 2.1 All Repair Station Key Personnel are required to be familiar with the requirements of this manual and the applicable FAA Regulations. 2.2 The Individual Hangar libraries will have a hard copy of the manual to include, department head supervisors of which all technicians will have access to including the electronic version located and accessed on the company intranet. There will be additional copies maintained in the inspection office when a West Star technician is tasked to work away from base. This travel copy will be checked out by the technician. This Repair Station Manual will be combined with the Quality Control Manual in one binder. These manuals will be tracked as one. A list of manual assignments by individual or location will be maintained in the Inspection office. 2.3 Manual holders are responsible for maintaining their assigned manuals to current revision status, and for ensuring that all personnel under their supervision have access to and are familiar with the contents of the manual and adhere to its provisions, to include the electronic version located and accessed on the company intranet. 3.0 Procedures: 3.1 This manual will describe the housing, facilities, equipment, personnel, and general operating rules pertinent to the operation of this domestic repair station, certificated by the Federal Aviation Administration (FAA) under 14 CFR Part 145. All ratings issued to this repair station by the FAA under Part 145 are described in its Operations Specifications and in this manual. NOTE: This Repair Station elects not to use the option of a capability list as described in 14CFR §145.209 (d) (1) (2) and 14CFR§145.215. All ratings will be listed in the Operation Specifications. 3.2 The information contained in this manual explains the systems used by the repair station when performing routine/non-routine maintenance, preventive maintenance or alteration on civil aviation articles. When more detail is required to accomplish or record a particular operation, those details are contained in the applicable manufacturer’s instructions for continued airworthiness (e.g., maintenance, overhaul and repair manuals), service bulletins, service information letters, Airworthiness Directives, and/or other data acceptable to or approved by the FAA. 3.3 The maintenance, preventive maintenance, or alteration of civil aviation articles will be performed in accordance with the applicable Federal Aviation Regulations (FARs). The repair station will not maintain or alter any article for which it does not hold an appropriate rating. The repair station will not maintain or alter any article for which it is rated if the appropriate housing, facilities, equipment, personnel, or technical data are not available or not acceptable to the administrator. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 1 1.020 01/01/12 Rev. 7 1 of 2 1.020.doc Title: MANUAL DISTRIBUTION, CONTROL AND REVISION PROCESSES (14CFR §145.209 (k) & §145.211 (c)(4)) Note: The following procedures apply to both the Repair Station and Quality Control Manual 1.0 Purpose: 1.1 To establish a means of manual distribution, control and to ensure revisions to the Repair Station & Quality Control Manual are distributed and inserted into all manuals in a timely manner. 2.0 Responsibilities: 2.1 It shall be the responsibility of the Quality Assurance Manager for coordinating all revisions to this manual with the local Flight Standards District Office. 2.2 It shall be the responsibility of all personnel to ensure all revisions are read, inserted and recorded in a timely manner for the Repair Station and Quality Control Manual, electronic or hard copy where applicable. 3.0 Procedures: 3.1 Each manual will have a control number and an assignment entry on the manual cover page. A master list containing the manual number, location and revision status will be kept in the Inspection Office. With the assistance of West Star’s computer department, an electronic version of the manual will be maintained and revised on the company Intranet of which all technicians have access, (Reference Appendix C of this manual for additional information on the electronic format of the Repair Station & Quality Control manuals). Production will be notifed through there managers via email a new revision has been posted on the company intranet. At that time, it will be the responsibility of production to access the revised Repair Station/Quality Control Manual via the company intranet or hard copy and become familiar with the revisions. 3.2 The Repair Station Manual shall be revised as required consistent with current operations. The Quality Assurance Manager will review this Repair Station Manual once each year confirming the manual is still current and valid for use, or identify needed changes. The Quality Assurance Manager will have any revisions he finds necessary produced in a final form and he will approve this by signing the list of effective pages for coordination with the FAA Flight Standards District Offices (“FAA FSDO”) at Salt Lake City, Utah as described below. 3.3 To maintain a clean, professional appearing manual, each procedure within a Chapter will be given a separate document number. In the top right corner of each page, the Chapter Number, Document Number, Effective Date, Revision Number and number of pages for that document will be listed. 3.4 Formal revisions will be published as a complete new document rather than revising individual pages. (Example): If a revision is required within document # Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 1 1.020 01/01/12 Rev. 7 2 of 2 1.020.doc 1.020, the entire document titled under 1.020 will be replaced with the revision. A bold vertical line in the left or right margin will indicate the revised part of the document. 3.5 The revised document will carry a new Effective Date and Revision Number. The List of Effective Pages will be revised to show the latest issue dates. 3.6 The FAA Accountable Manager will send one paper copy with an additional copy of the signature page, (List of Effective Pages) of each revision to the Flight Standards District Office for review. The revision package must include all revised pages including a revised list of effective pages. Upon acceptance of the proposed revision, the FAA Flight Standards District Office will sign and date the revision acceptance statement on the List of Effective Pages. One signed copy of the signature page, (List of Effective Pages) is then returned and the other retained to revise the Flight Standards District Office's copy of the manual. Receipt of the returned paper copy, of the signature page, from the FAA FSDO by the repair station signifies revision of the Flight Standards District Office's copy of the manual. 3.7. Upon receipt of the FAA accepted paper revision, the Quality Assurance Manager will distribute paper copies of the revised pages to those persons assigned a paper copy of the manual, and attach a copy of West Star Aviation form WSF.027, to each copy. A sample of WSF.027 is included in the preface. Upon receipt of the paper revision, each paper manual holder is responsible for reviewing, understanding and inserting the revised pages into his/her assigned manual and recording the revision on the manual’s Record of Revision page. Note: West Star is authorized to implement, revise and use the Repair Station and Quality Control Manual prior to FAA acceptance. 3.8 The Quality Assurance Manager shall also create a complete new copy of the revised electronic version of the manual. This electronic version will be located on the company Intranet. The newly revised electronic version shall contain all revised pages, correctly inserted. All personal using an electronic version of the manual is responsible for reviewing and understanding the changes to the manual. 3.9 Once paper copies of the manual have been revised, reviewed and understood, and electronic versions have been received, reviewed and understood, each manual holder shall sign and date a copy of Form WSF.027 and return it to the Quality Assurance Manager. Form WSF.027 is used to certify that the revision has been reviewed and is understood by the manual holder and that all revised pages have been inserted into paper copies of the manual. Returned copies of Form WSF.027 are kept on file in the Inspection office and serve as a means of assuring Repair Station & Quality Control Manual Revision Status Control. 4.0 Acceptance and Approval signatures within the Repair Station, Quality Control, EASA and Canadian manuals will be kept in hard copy in the Quality Assurance department. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 1 1.030 01/01/12 Rev. 7 1 of 2 1.030.doc Title: WORK PERFORMED AWAY FROM FIXED LOCATION (14CFR §145.103 (c) & §145.203) 1.0 Purpose: 1.1 To establish guidelines by which work can be accomplished on a customer's aircraft at a place other than the Repair Station. NOTE: Work away from fixed location includes: On a recurring basis, temporary/emergency basis-short term and extended. 2.0 Responsibilities: 2.1 West Star will provide maintenance service for its customers at a place away from the Repair Station. West Star Aviation may only provide service for which the Repair Station is rated. The Quality Assurance Manager, Director of Maintenance or Program Manager may authorize a work order for such work by the following steps:  The Billing Department will create work orders as required specifically for work away from the repair station. They will do this by pre-loading the Preliminary squawk with the following statement in the discrepancy: ♦ “The Quality Assurance Manager, Director of Maintenance or Program Manager has approved this work order for the purposes of: “Work performed at a place other than the Repair Station.”  The Director of Maintenance, Quality Assurance Manager or Program Manager will approve the work order by opening the Preliminary Squawk in Corridor and approving it for “Parts”, “Labor” and “Services”. This will signify the approval for the work away from station. 2.2 The Director of Maintenance will be responsible for assigning the personnel necessary to perform the work and Team Leader will be appointed to be in charge of the work force. 2.3 The Director of Maintenance will ensure that the transport of tools and equipment will be done so to prevent any damage while in route. To include that all tools requiring calibration will be calibrated before departing the fixed location. 2.4 The Quality Assurance Manager will be responsible to ensure the technician assigned work away from station has the appropriate knowledge and authority to return an aircraft, engine, accessory or component to service, has all required forms and the work is completed as necessary. 3.0 Procedures: 3.1 As soon as practical, a Quality Assuance Inspector will notify the FSDO via phone or email that the repair station will be working away from its fixed location when the work is on a recurring basis or temporary/emergency basis-short term and extended. 3.2 The Director of Maintenance will ensure that the article to undergo maintenance and the work force will be in an area safe for the work to be performed and that they will have adequate protection from the elements. The Director of Maintenance will be responsible to provide all the necessary manpower, work forms, technical data, tools, and equipment necessary for the accomplishment of the maintenance. The Director of Maintenance will establish a system of communications between the field force and the Repair Station. 3.2.1 If work/inspection to be performed is due to an accident, a Hidden Damage Inspection including the areas next to the obvious damaged parts must be complied with in accordance with the Quality Control Manual Chapter 3, (4.0). 3.3 The Program Manager will contact the QA Manager to ensure the technician selected for the job has the appropriate certification as indicated on the Return to Service roster. NOTE: If they work away from station is to be accomplished after hours or on the weekends, the Program Manager will contact the QA Manager via phone to ensure “Return to Service” approval authority of the assigned technician. 3.4 The Team Lead will be responsible for accessing the work order and provide a hard copy to the technician whether utilizing (WSF.2000/2001) or the Corridor system. When utilizing the Corridor work order system, the Team Lead will provide a hard copy of the work order to the technician. The technician will complete the work and inspections on the hard copy using wet signatures or initials. Upon completion of the work the Team Lead will transcribe the work performed off the hard copy into the Corridor system and the QA department will “Complete” the squawk(s) digitally. Ref. QCM Doc. No. 3.005 para. 2.10 for disposition of WO hard copy. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 1 1.030 01/01/12 Rev. 7 2 of 2 1.030.doc NOTE: If work is to be performed and full access to the Corridor system is available at the GJT facility via remote access, then all requirements of QCM Doc. No. 3.005 will be followed as required. 3.5 All work functions will be accomplished in accordance with West Star Repair Station & Quality Control Manual in conjunction with the manufacture recommendations and the owner/operators/air carrier maintenance/inspection program. 3.6 The Materials Control Manager will be responsible for assigning a stock person who will provide parts and supply support between the repair station and the field personnel. All articles disassembled by repair station personnel outside the repair station will be protected from the elements and properly segregated to eliminate contamination or damage. The inspector(s) assigned will inspect each component and tag accordingly. All tags normally used within the repair station may be used for work outside the repair station. 3.7 All personnel assigned to accomplish work away from the Repair Station shall accomplish the specific function of work in the same manner as when performed at the Repair Station. 3.8 All (RII) Required Inspection items shall be inspected and stamped/signed off by personnel, who have been trained, qualified and authorized by the Operator/Air Carrier. 3.9 The following will be observed for work performed outside of the premises of the repair station. 3.9.1 All functions that are performed outside the repair station must be performed in accordance with the inspection system procedures as governed by Quality Control Manual. 3.9.2 Properly qualified personnel must be available at the place where the function of the station is to be performed. 3.9.3 It is permissible for the person performing the work to inspect his or her own work, when properly authorized and on a case-by-case basis with prior approval by the Quality Assurance Manager with the exception of an Operator/Air Carrier with RII requirements. The Operator/Air Carrier Manual must be followed. 3.9.4 All necessary tools, equipment and supplies required to accommodate the function of the station must be available at the place where the function is to be performed, and will be under the control of the QC Inspector assigned to the job. 3.9.5 All necessary technical data must be available at the site where work will be performed. 3.9.6 A Team Leader shall be designated to be in charge of the function to be performed. His responsibilities will include assuring compliance with all FAR requirements. The Team Leader need not be at the site of the maintenance if the person performing the maintenance is properly certificated. 3.9.7 If any assistance is provided by any individual or company with their tooling, the tooling must be verified that it has current calibration as required by West Star Quality Control Manual Chapter 4. 3.9.8 Technicians assigned work away from base duties, will at all times, have on their person, West Star form WSF 053A, (Repair Station Inspection Authority), card. This card will indicate approval from the QA Manager that the technician is authorized for work away from base. 3.9.9 Technicians assigned work away from base duties, will at all times, have available to them a current copy of the West Star RSM/QCM. 3.9.10 If work away from station is to be accomplished on any EASA registered aircraft, the work and return to service must be accomplished in accordance with the West Star EASA supplement attached to this Repair Station Manual. 3.9.11 If work away from station is to be accomplished on any Canadian registered aircraft, the work and return to service must accomplished in accordance with the West Star Canadian supplement attached to this Repair Station Manual. 3.10 In the event the technician that has been tasked to perform away from base functions determines he/she must deviate from the established procedures of West Star’s fixed location, the technician will contact the Quality Assurance Manager or Director of Maintenance immediately for a resolution prior to commencing work. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 1 1.035 07/01/08 Rev. 4 1 of 2 1.035 Title: ADDITIONAL FIXED LOCATION 1.0 Purpose: 1.1 To establish guidelines by which work can be accomplished on a customer's aircraft at an Additional Fixed Location. 2.0 Responsibilities: 2.1 West Star will provide maintenance/Inspection service for its customers at an Additional Fixed Location at the following address: 12 West Airport Road Aspen-Pitkin County Airport/Sardy Field Aspen, CO 81611 2.2 West Star will only provide service for which the Repair Station is rated at any Additional Fixed Location. 2.3 The Additional Fixed Location will be under Managerial control from the Grand Junction location. 3.0 Procedures: 3.1 West Star will transport equipment and/or parts whenever possible via company van or truck. 3.1.1 As needed, parts and/or equipment will be shipped via a qualified carrier such as Fed Ex, UPS, etc. 3.1.2 Once the equipment and/or parts arrive at the Additional Location, a detailed receiving inspection will be accomplished to ensure no damage was caused as a result of transporting the equipment and/or parts. 3.2 West Star will employ qualified technicians to work at the Additional Fixed Location. 3.2.1 At the location indicated above, West Star will employ two full time qualified employee’s who will reside in Aspen. 3.2.2 As needed, West Star will supplement these technicians from the Grand Junction facility in the event the work scope warrants or if the technicians require sick or vacation days. 3.2.3 All personnel assigned to accomplish work at an Additional Fixed Location shall accomplish the specific function of work in the same manner as when performed at the Grand Junction facility and in accordance with 14CFR §145.109 through §145.219. 3.3 All work functions will be accomplished in accordance with West Star Repair Station & Quality Control Manual in conjunction with the manufacture recommendations or the owner/operators maintenance/inspection program. 3.4 The following will be observed for work performed at an Additional Fixed Location. 3.4.1 All functions that are performed at the Additional Location must be performed in accordance with the inspection system procedures as governed by Quality Control Manual. 3.4.2 It is permissible for the person performing the work to inspect his/her own work, when properly authorized and on a case-by-case basis with prior approval by the Quality Assurance Manager with the exception of an Operator/Air Carrier with RII requirements. The Operator/Air Carrier Manual must be followed. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 1 1.035 07/01/08 Rev. 4 2 of 2 1.035 3.4.3 All necessary tools, equipment and supplies required to accommodate the work scope at the Additional Location must be available at the Additional Location or will be procured from the Grand Junction facility. 3.4.4 All necessary technical data must be available at the Additional Location. 3.4.4.1 Technical Data will be provided via access to the Grand Junction facility computer network. Technical data provided by the owner/operator may be used only if its revision status can be verified. 3.4.5 If any assistance is provided by any individual or company with their tooling, the tooling must be verified that it has current calibration as required by West Star Quality Control Manual Chapter 4. 3.5 In the event the technician working at the Additional Fixed location determines he/she must deviate from the established procedures of West Star’s Repair Station and/or Quality Control Manual, the technician will contact the Quality Assurance Manager or Director of Maintenance immediately for a resolution prior to commencing work. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 1 1.040 10/01/09 Rev. 5 1 of 1 1.040 Title: WORK PERFORMED AFTER REGULAR BUSINESS HOURS 1.0 Purpose: 1.1 To provide guidelines for West Star technicians to perform maintenance functions after regular business hours which includes before 6:00 a.m., after 5:00 p.m., weekends and holidays. 2.0 Responsibilities: 2.1 It will be the responsibility of the maintenance technician to follow the guidelines of this section as it relates to performing maintenance after regular business hours. 3.0 Procedures: 3.1 Periodically, West Star will perform maintenance functions after regular business hours. West Star will only provide service after hours for work for which the repair station is rated. 3.2 The Director or Manager of the respective department is responsible for assigning the personnel necessary to perform that work and appoint a Team Leader. The Quality Assurance Manager or QA Inspector will be responsible to ensure the technician assigned “after hours duties” has the appropriate knowledge and authority to return an aircraft, engine, accessory or component to service and assure that all required forms and work are completed as necessary. 3.2.1 Technicians assigned after hour duties, will at all times, have on their person, West Star form WSF 053A, (Repair Station Inspection Authority), card. This card will indicate approval from the QA Manager the technician is authorized for after hour duties. 3.3 The billing department will have work orders opened in Corridor to be used specifically for after hours. The work order will have, “ADMINISTRATION ACCOUNT” as the customer, the work order will be titled “AFTER HOURS” and initially be opened to the QUALITY CONTROL department. A Preliminary Inspection Item with squawk will be in place along with all department Item’s you would typically see on a work order including “Quality Assurance”. The “Quality Assurance” item will have a squawk preloaded for return to service”. It will be the responsibility of the technician to sign off the return to service squawk as long as he/she has return to service authority. Understand that anyone Item that does not have a squawk loaded under it will not show up on the Invoice. If a work order copy is requested, you will print the “Work Order Detail” report found on the LH side explorer pane. Upon use of these work orders, notify the QA department on the next business day to ensure appropriate return to service has been documented and notify the billing department to ensure the appropriate posting to the appropriate customer and department is completed for final invoicing. This will also trigger another work order to be opened for the next time. The billing department will have open and ready to use, after hours work orders. They will only be used for this purpose. This ensures that the process of opening work orders remains consistent. The billing department will notify, via email, the after hours work orders numbers to the appropriate team leaders as they are opened. It will be the responsibility of the Team Leaders to notify their technicians of these work order numbers should they be called out after hours or during the weekend. 3.4 It is permissible for the person performing work after hours to inspect his or her own work when so authorized on a case-by-case basis by the Quality Assurance Manager with the exception of an Operator/Air Carrier with RII requirements. The Operator/Air Carrier Manuals must be followed. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.000 07/01/07 Rev. 3 1 of 1 2.000 CHAPTER 2 ORGANIZATION GENERAL MANAGER MATERIALS CONTROL MANAGER ENGINEERING MANAGER PARTS MANAGER PURCHASERS ENGINEER DESIGNERS ENGINEERS REPAIR STATION MANUAL ACCOUNTABLE MANGER (FAA) Chapter 2 Doc. No. 2.010 Eff. Date 01/01/12 Rev. No. 7 Page 1 of 1 Title: West Star OrganizationalChart (14CFR 145.209(a)) ACCOUNTABLE MANAGER (EASA) PRG. MGR HAW KER PRG.MGR CIT. PGR MGR TURBOPROP LIGHT JET PGR MGR CHALLENGER PGR MGR LEARJET TEAM LEADER TEAM LEADER TEAM LEADER TEAM LEADER TEAM LEADER TECHNICIAN TECHNICIAN TECHNICIAN TECHNICIAN TECHNICIAN APPRENT. MECH. APPRENT. MECH. APPRENT. MECH. APPRENT. MECH. APPRENT. MECH. INTERIOR PROGRAM MANAGER PAINT PROGRAM MANAGER ACCESSORIES PRGRAM MANAGER ACFT SERVICES MANAGER TEAM LEADER TEAM LEADER TEAM LEADER TECHNICIAN TECHNICIAN TECHNICIAN NDT TEAM LEADER TECHNICIAN AVIONICS PROGRAM MANAGER REPAIR ASST. MGR INSTALL TEAM LEAD TEAM LEADER TECHNICIAN QA TEAM LEADER QA INSPECTOR QC INSPECTOR QA TRAINING CORRDINATOR DIRECTOR OF MAINTENANCE QUALITY ASSURANCE MANAGER ADDITIONAL FIXED LOCATION (ASPEN) TEAM LEADER TECHNICIAN Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.020 01/01/12 Rev. 7 1 of 1 2.020 Title: MANAGEMENT RESPONSIBILITIES/AUTHORITIES 1. Ensure that the policies, procedures, requirements and specifications established by the company, manufacturer and the Federal Aviation Administration are applied and enforced. 2. Plan, direct and control the overall activities under their supervision. Rely upon their managers, supervisors, leads and/or assigned personnel for assistance in administrating the daily operational activities of the department. 3. Perform other functions not specifically listed in job description, but required by sound administrative practice or management directives, to include functions assigned by immediate supervisors. 4. Remain current with the contents of West Star Repair Station Manual, Quality Manual and subsequent revisions, applicable Federal Aviation Regulations and other company policies and procedures as required to ensure compliance in area of responsibility. 5. Ensure that supervisory continuity and shift turnover procedures for work in progress are followed and observed. 6. Direct, train and supervise assigned personnel to ensure maximum motivation, efficiency and discipline in accordance with delegated authority and company policy. 7. Maintain familiarity with qualifications and capabilities of employees within their span of control, and make work assignments based on employee qualifications and capabilities. 8. Prepare reviews and evaluations of managers, leads and/or personnel in area of their supervision. 9. May delegate duties to any qualified assistant. Such delegation does not relieve them of the overall responsibility of their position. 10. Must be properly certificated when required by the Repair Station Manual. 11. Observe and promote all company safety procedures. 12. Participate in the continuous improvement of processes and procedures. Note: Management will ensure that each certificated technician understands and follows the requirements of 14 CFR 65.89, Display of Certificate: “Each person who holds a mechanic certificate shall keep it within the immediate area where he normally exercises the privileges of the certificate and shall present it for inspection upon the request of the Administrator or an authorized representative of the National Transportation Safety Board, or of any Federal, State, or local law enforcement officer”. REPAIR STATION MANUAL Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.030 01/01/12 Rev. 7 1 of 1 2.030.DOC TITLE: GENERAL MANAGER RESPONSIBILITIES: The General Manager is accountable for the overall operation of the Repair Station, comprised of Aircraft Maintenance, Aircraft Completions, Avionics Installation and Repair, Product Support, and the Quality Assurance and Engineering of those operations. He is accountable for the supervision and coordination of the activities of the above-named areas and their departments. The General Manager is to follow the requirements, as stated in the EASA manual, as the Accountable Manager representing West Star Aviation, Inc. DUTIES: 1. Providing adequately trained and qualified personnel. 2. Providing tools, equipment, materials, and facility for performance of the functions of the Repair Station. 3. Providing the technical information and regulatory library necessary to support and govern Repair Station operations. 4. Providing resources necessary for maintaining the Quality Control & Repair Station Manual for West Star Aviation including any revisions which must be made. 5. Ensure that the repair station is meeting all European Aviation Safety Agency, (EASA) requirements as indicated in the EASA Maintenance Annex Guidance (MAG) as revised. The General Manager may delegate any or all of his duties, as he deems necessary; however, such delegation does not relieve the General Manager of the overall responsibility. REPAIR STATION MANUAL Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.040 01/01/12 Rev. 7 1 of 1 2.040.DOC PAGE NOT USED Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.050 01/01/12 Rev. 7 1 of 1 2.050.DOC TITLE: Accountable Manager RESPONSIBILITIES: The FAA Accountable Manager is responsible to the General Manager. This individual is designated by the certificated repair station and is responsible for and has the authority over all repair station operations conducted under Part 145, including ensuring that repair station personnel follow the regulations and serving as the primary contact with the FAA. With respect to 14CFR & EASA (European Aviation Safety Association), the General Manager, serves as the EASA Accountable Manager and shall ensure the repair station continues to meet the requirements for providing adequate housing, facilities, equipment, and personnel appropriate to the ratings of the repair station. In addition to the overall duties and responsibilities listed above, the Accountable Manager has the following specific duties: DUTIES: 1. Ensure that all revisions to this manual are coordinated with the FAA. 2. Assist upper management in developing the criteria for hiring personnel for positions responsible for maintaining, supervising, or inspecting maintenance or alterations of civil aviation articles. 3. Establish the requirements for initial and recurrent training for all personnel involved in the maintenance, preventive maintenance, and/or alteration of civil aviation articles in concert with the General Manager and Director of Maintenance. 4. Is responsible to determine the appropriate action(s) to be taken when deficiencies are discovered or reported. 5. Along with the Director of Maintenance & Quality Assurance Manager, approve work outside the repair station’s fixed location as delineated in this manual. 6. Ensure that proper entries are made into maintenance logs & work orders IAW 14CFR part 43 and Operator/Air Carrier manuals. 7. Act as the liaison with all customers as it relates to Quality Assurance. The FAA Accountable Manager may delegate any duties and responsibilities of any personnel of the repair station to qualified persons. However, delegation of duties does not relieve the specified position of their responsibilities under this manual or the 14 CFR. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.060 01/01/12 Rev. 7 1 of 2 2.060.DOC TITLE: Q UALITY ASSURANCE M ANAGER Responsibilities: The Quality Assurance Manager is responsible to the General Manager for the overall operation of the Quality Assurance Department and along with the FAA Accountable Manager will have the final authority in the releasing to service of airframes, engines, propellers, appliances and the component parts thereof. In addition, the QA Manager is responsible for directing, planning, and laying out the details of inspection standards, methods, and procedures used by the repair station in complying with all applicable Federal Aviation Regulations, manufacturer's specifications and recommendations. Duties: 1. Assist, supervise, and direct all personnel assigned to the Quality Department. 2. Assure that all inspections are properly performed on all completed work and that the proper inspection records, reports, and forms used by the repair station are completed and executed prior to releasing the product for return to service. 3. Determine that all technical data on articles overhauled or repaired by the repair station are kept current with latest revisions. This data includes manufacturer's overhaul manuals, service bulletins, part specifications, related FAA approved data, and other technical data used by the repair station. 4. Assure that periodic checks are made on all inspection tools and the calibration of precision equipment used by the repair station and technicians who keep their own precision equipment. Further assure that current records of those inspections and tests are maintained. 5. Determine that no defective, unserviceable, or unairworthy parts are installed in any component or article released by the repair station. 6. Submit reports of defects or unairworthy condition in accordance with 14CFR §145.221. 7. Assure the proper execution of a maintenance release and/or FAA Form 337 when required. 8. Guide the final acceptance of all incoming material, including new parts, supplies, and the airworthiness of articles on which work has been performed outside the repair station. 9. Guide the preliminary, hidden damage, in-progress, and final inspections of all articles maintained by the repair station and the recording of results of such inspections. 10. Guide the proper tagging and identification of all parts and components as outlined in this manual. 11. See that unairworthy parts are segregated and quarantined in such a way as to prevent their reuse as serviceable parts. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.060 01/01/12 Rev. 7 2 of 2 2.060.DOC 12. Assure that all inspections are properly performed on all completed work before it is approved for return to service, and that the proper inspection and maintenance records, reports and forms required for each release are properly executed. 13. Assure that the proper inspection records, reports, and forms used by the repair station are available to all inspection personnel. 14. Maintain and keep current a regulatory library including federal aviation regulations, type certificate data sheets, and FAA published airworthiness directives. 15. Compile completed work orders and inspection forms in such a manner that once filed information pertaining to a specific item can by readily located for review. 16. Assure that the responsible technicians properly execute complete entries on forms and work orders used by the repair station. 17. Assure that procedures used in procurement and reception of aircraft parts will guard against "bogus" and "unapproved" parts from entering the parts system and to ensure that any such parts are detected before their use. 18. Ensure that any maintenance performed for FAR 121, 125, 129 or 135 Carriers under a Continuous Airworthiness Program per FAR 145.2 through 145.205 is accomplished in accordance with that Carriers manual and that all required inspection items are inspected by RII inspectors, not performing the work. 19. Ensure that all regulations are followed as it relates to Contract Maintenance IAW FAR 145.209 (h) & 145.217. 20. Ensure that proper entries are made into maintenance logs & work orders IAW FAR part 43 and Operator/Air Carrier manuals. The Quality Assurance Manager may delegate all duties assigned to any qualified assistant as necessary; however, such delegation does not relieve the Quality Assurance Manager of the overall responsibilities. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.070 07/01/07 Rev. 3 1 of 1 2.070 TITLE: QUALITY ASSURANCE TEAM LEADER Responsibilities: Each Quality Assurance Team Leader is responsible to the Quality Assurance Manager for the performance of all quality assurance department functions assigned. Duties: 1. Perform maintenance record research of assigned aircraft and ensure data is properly provided to Team Leaders and entered into tracking system. . 2. Coordinate projects with Quality Control members on a daily basis. 3. Enter and update data into database at completion of each aircraft. 4. Work with customers and other facilities to ensure accurate data is gathered. 5. Monitor work orders and work processes to ensure regulations and quality guidelines are met. 6. Update and completion of FAA forms or records, including support of Engineering and Team Leaders to ensure return to service is accomplished expediently. 7. Daily contact at assigned aircraft with Team Leader to ensure schedule and quality standards are met. 8. Maintain customer oriented work habits. 9. Make entries into maintenance logs & work orders IAW FAR part 43 and Operator/Air Carrier manuals. 10. Any other job-related duties as assigned by Quality Assurance Manager. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.080 07/01/07 Rev. 3 1 of 1 2.080 TITLE: QUALITY ASSURANCE INSPECTOR Responsibilities: Each Quality Assurance Inspector is responsible to the Quality Assurance Manager, through the Quality Assurance Team Leader, for the performance of all quality assurance department functions assigned. Duties: 1. Determine inspection status of aircraft in for scheduled inspection, as assigned. 2. Audit of inspection and maintenance work packages generated by the repair station during the performance of maintenance and repair. 3. Work with production personnel, Team Leaders, Lead Technicians and Technicians to ensure accurate and complete documentation of work performed in company work order packages. 4. Generation of maintenance record entries for aircraft, engines, propellers, and accessories maintained by the repair station in accordance with FAR Part 43 and the requirements of this repair station manual. Includes completion of FAA forms 337 and 8130-3 as required. 5. Assist in surveillance of the repair station facilities and procedures and report results to the Quality Assurance Manager 6. Assist the Quality Assurance Manager in the development of improved methods and procedures for the performance of quality assurance functions. 7. Assist the Quality Assurance Manager in the maintenance of the technical publication libraries throughout the repair station. 8. Assist the Quality Assurance Manager in the tracking and calibration of inspection and test equipment used by the repair station for the purpose of product acceptance. 9. The proper execution of Malfunction or Defect Reports, FAA Form 8010-4 when required. This report will be submitted to the FAA within 96 hours after the malfunction or defect has been discovered in accordance with 14CFR§145.221. 10. Assist the Quality Assurance Manager as necessary in the receiving inspection of parts or material forwarded to him by the receiving inspector. 11. Assuring proper documentation of the preliminary inspection, hidden damage inspection, and final inspections of all items processed as assigned. 12. Make entries into maintenance logs & work orders IAW FAR part 43 and Operator/Air Carrier manuals. 13. Maintaining Quality Department work areas in a clean and orderly manner. 14. Assist the Quality Assurance Manager as directed. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.090 01/01/12 Rev. 7 1 of 1 2.090.DOC TITLE: Q UALITY CONTROL I NSPECTOR (C ATEGORY I) RESPONSIBILITIES: Each Category I Quality Control Inspector is responsible to the Quality Assurance Manager for all inspection duties assigned. Each Inspector, within the scope of his or her experience, is responsible and has the authority for one or more of the following: DUTIES & AUTHORIZATIONS: Note: Based on experience, Duties & Authorizations may be limited to a specific model aircraft, engine, propeller, appliance or component part. 1. Inspection of items critical to the safety of flight as defined by the Quality Control Manual Chapter 3, Doc No. 3.030. Category 1 QC inspectors will have “Single Inspection, Double Inspection & Function Test” sign off authority within the work order system. 2. Authority for inspection and final approval for return to service of aircraft, airframes, aircraft engines, propellers, appliances or component parts within the scope of repair station certification authority to include final return to service sign off in block 7 of FAA form 337 & 8130-3 Maintenance Release Tags. 3. Perform look-phase inspection, (Inspection Checklists), portion of the maintenance scope and write accurate and complete discrepancies and resolutions on company work forms as assigned. 4. Perform inspection of maintenance and discrepancy corrective action performed by repair station personnel as assigned. 5. Proper execution of inspection and maintenance records reports and/or forms in accordance with FAR part 43 and these repair station manual instructions. 6. Ensure that only serviceable and airworthy approved parts are installed as part of the maintenance performed by the repair station. 7. Perform preliminary, hidden damage and final inspection on aircraft and related components maintained by this repair station as assigned. 8. Provide for continuity of inspection by completing required reports in the shop turnover book for inspections on other shifts. 9. Assure the proper tagging of all parts during the repair process to prevent improper use of rejected and unserviceable parts. 10. Assure that precision tools and test equipment used for product acceptance are in calibration prior to use. 11. Make entries into maintenance logs & work orders IAW FAR part 43 and Operator/Air Carrier manuals. 12. Any other duties and responsibilities assigned by the Quality Assurance Manager. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.100 07/01/08 Rev. 4 1 of 1 2.100 TITLE: QUALITY CONTROL INSPECTOR (CATEGORY II) RESPONSIBILITIES: Each Category II Quality Control Inspector is responsible to the Quality Assurance Manager for all inspection duties assigned. Each Inspector, within the scope of his or her experience, is responsible and has the authority for one or more of the following: DUTIES & AUTHORIZATIONS: Note: Based on experience, Duties & Authorizations may be limited to a specific model aircraft, engine, propeller, appliance or component part or portion of either. 1. Authority to inspect items NOT critical to the safety of flight as defined by the Quality Control Manual Chapter 3, Doc No. 3.040. Category II QC inspectors will have “Single Inspection & Function Test” sign off authority within the work order system for non-critical to the safety of flight items. 2. Authority to inspect airframes, engines, propellers, appliances or component parts within the scope of repair station certification authority only if the work scope does not contain anything critical to the safety of flight as defined by the Quality Control Manual Chapter 3, Doc No. 3.040. 3. Perform look-phase inspection, (Inspection Checklists), portion of the maintenance scope and write accurate and complete discrepancies and resolutions on company work forms as assigned. 4. During the course of a look-phase inspection, a QC II inspector is authorized to inspect and sign off critical to the safety of flight items that are called out in the inspection checklist. It is only when, as a result of that inspection, it is determined that the critical inspection item has to be repaired or altered that only a QC I Inspector has the authority to inspect and sign off that repair or alteration. 5. Perform inspection of maintenance and discrepancy corrective action performed by repair station personnel as assigned. 6. Proper execution of inspection and maintenance records reports and/or forms in accordance with FAR part 43 and these repair station manual instructions. 7. Ensure that only serviceable and airworthy approved parts are installed as part of the maintenance performed by the repair station. 8. Perform preliminary, hidden damage and final inspection on aircraft and related components maintained by this repair station as assigned. 9. Provide for continuity of inspection by completing required reports in the shop turn over book for inspections on other shifts. 10. Assure the proper tagging of all parts during the repair process to prevent improper use of rejected and unserviceable parts. 11. Assure that precision tools and test equipment used for product acceptance are in calibration prior to use. 12. Make entries into maintenance logs & work orders IAW FAR part 43 and Operator/Air Carrier manuals. 13. Any other duties and responsibilities assigned by the Quality Assurance Manager. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.110 07/01/08 Rev. 4 1 of 1 2.110 TITLE: AIRCRAFT SERVICES MANAGER RESPONSIBILITIES: The Aircraft Services Manager is responsible to the General Manager for the overall management of the repair stations back shops. He/She is responsible to assure that the shop processes control, evaluation of the shop expenses, finances and development of the operations to meet the needs of the company to include assurances that the shops meet any and all requirements of the federal aviation regulations and manufacturer's recommendations. He/She may establish standards to assist in the operation of the repair station. DUTIES: 1. Work with General Manager in project management, operations improvements, and expansion of work force and facilities. 2. Participating in the evaluation, design, and implementation of expansion and promotion of Aircraft Maintenance operations. 3. Assuring that the maintenance, repair and overhaul of all articles and components is properly accomplished within the authority of the repair station. 4. Work with Department Managers on production issues, including quality, facilities, equipment, and processes. 5. Establishing standards to assure that adequate safety precautions are observed. 6. Establishing procedures to determine the need for original and recurrent training for all personnel under his supervision consistent with the work to be performed. 7. Work with QA department and sales personnel to ensure positive communication and resolve road blocks to production quality and customer satisfaction. 8. Continue to expand the capabilities of the company under the leadership of the Hangar Operations Manager. 9. Any other job-related duties as assigned by the Hangar Operations Manager. 10. Maintenance and repair of shop facility, equipment and tooling to support operations. The Aircraft Services Manager may delegate all duties assigned to any qualified assistant as necessary; however, such delegation does not relieve he/she of the overall responsibilities. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.120 07/01/08 Rev. 4 1 of 1 2.120 PAGE NOT USED Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.130 07/01/08 Rev. 4 1 of 2 2.130 TITLE: PAINT PROGRAM MANAGER RESPONSIBILITIES: The Paint Manager is responsible to the General Manager for the overall operation of the Aircraft Paint Department. DUTIES: 1. Scheduling incoming work for the Aircraft Paint Department. 2. Assisting, supervising, and directing all Aircraft Paint Department personnel in the performance of their duties so that work is accomplished on schedule and in accordance with applicable Federal Aviation Regulations and Repair Station Procedures. 3. Assure that Aircraft Paint Department personnel record the work performed on work orders and supplementary forms on a daily basis 4. Training Aircraft Paint Department personnel in the proper work practices and procedures, including observation of safety precautions during the performance of their duties. 5. Assure that Aircraft Paint Department personnel are properly trained and practice proper handling of parts during the accomplishment of maintenance in order to maintain adequate preservation of parts during the paint process. 6. Assisting the Quality Assurance Manager in the maintenance of periodic calibration of precision tools and test equipment used by the Aircraft Paint Department. 7. Maintaining the premises of the Aircraft Paint Department in a clean orderly manner. 8. Making available to the personnel under his authority, the required technical data on all aircraft and equipment for the maintenance accomplished. 9. Assuring the appropriate maintenance entries on maintenance forms and work orders used by the repair station are properly executed on a daily basis by the responsible technicians. 10. The quality of work performed by the personnel in the department. 11. Assuring that each Aircraft Paint Department employee has received training in the hazard communication standard, and the handling of chemical waste if appropriate to the employee’s job function. 12. Maintaining adequate shop supplies required for the performance of the Aircraft Paint Department. 13. Initiating purchase orders for stock as required. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.130 07/01/08 Rev. 4 2 of 2 2.130 14. Maintaining the preservation of all units or parts during the work process, installation, and storage in the Paint Department. 15. The planning, direction, and coordination of activities within the paint department, and the planning of its activities in conjunction with other departments, as required. 16. Ensure that proper entries are made into maintenance logs & work orders IAW FAR part 43 and Operator/Air Carrier manuals. 17. Conducting periodic drills for acquainting Paint Department personnel with the proper use and locations of fire fighting equipment located within or near the Paint Department work areas. Checking the equipment periodically for serviceability and adequacy. 18. Such other special projects within his or her area of expertise, such as preparations of bids for aircraft paint jobs. The Paint Program Manager may delegate all duties to any qualified assistant as necessary; however, such delegation does not relieve he/she the overall responsibilities. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.140 07/01/08 Rev. 4 1 of 2 2.140 TITLE: INTERIOR PROGRAM MANGER RESPONSIBILITIES: The Interior Program Manager is responsible to the General Manager for the overall operation of the Aircraft Interior Department. DUTIES: 1. Scheduling incoming work for the Aircraft Interior Department. 2. Assisting, supervising, and directing all Aircraft Interior Department personnel in the performance of their duties so that work is accomplished on schedule and in accordance with applicable Federal Aviation Regulations and Repair Station Procedures. 3. Assure that Aircraft Interior Department personnel record the work performed on work orders and supplementary forms on a daily basis 4. Training Aircraft Interior Department personnel in the proper work practices and procedures, including observation of safety precautions during the performance of their duties. 5. Assure that Aircraft Interior Department personnel are properly trained and practice proper handling of parts during the accomplishment of maintenance in order to maintain adequate preservation of parts during the Interior process. 6. Assisting the Quality Assurance Manager in the maintenance of periodic calibration of precision tools and test equipment used by the Aircraft Interior Department. 7. Maintaining the premises of the Aircraft Interior Department in a clean orderly manner. 8. Making available to the personnel under his authority, the required technical data on all aircraft and equipment for the maintenance accomplished. 9. Assuring the appropriate maintenance entries on maintenance forms and work orders used by the Interior Department are properly executed on a daily basis by the responsible technicians. 10. The quality of work performed by the personnel in the department. 11. Assuring that each Aircraft Interior Department employee has received training in the hazard communication standard, and the handling of chemical waste if appropriate to the employee’s job function. 12. Maintaining adequate shop supplies required for the performance of the Aircraft Interior Department. 13. Initiating purchase orders for stock as required. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.140 07/01/08 Rev. 4 2 of 2 2.140 14. Maintaining the preservation of all units or parts during the work process, installation, and storage in the Interior Department. 15. The planning, direction, and coordination of activities within the Interior Department, and the planning of its activities in conjunction with other departments, as required. 16. Ensure that proper entries are made into maintenance logs & work orders IAW FAR part 43 and Operator/Air Carrier manuals. 17. Conducting periodic drills for acquainting Interior Department personnel with the proper use and locations of fire fighting equipment located within or near the Interior department work areas. Checking the equipment periodically for serviceability and adequacy. 18. Such other special projects within his or her area of expertise, such as preparations of bids for aircraft interior jobs. The Interior Program Manager may delegate all duties to any qualified assistant as necessary; however, such delegation does not relieve he/she of the overall responsibilities. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.150 07/01/08 Rev. 4 1 of 1 2.150 TITLE: ACCESSORIES PROGRAM MANAGER RESPONSIBILITIES: The Accessories Manager is responsible to the General Manager for the overall operation of the Accessories Department. DUTIES: 1. Scheduling incoming work for the Accessory Department. 2. Training and assisting subordinates in the proper work procedures and practices to be followed. 3. Making available to the personnel under his authority, the required technical data on all aircraft and equipment for the maintenance accomplished. 4. Assuring the appropriate maintenance entries on maintenance forms and work orders used by the repair station are properly executed on a daily basis by the responsible technicians. 5. The quality of work performed by the personnel in the department. 6. The proper handling of all parts while in repair process through the accessory department and when work is completed. 7. Maintaining adequate shop supplies required for the performance of the Accessory Department. 8. The preservation of all units or parts during process through the accessory department and when work is completed. 9. To insure the accessory department premises are kept in a clean and orderly manner. 10. Initiating purchase orders for stock as required. 11. Ensure that proper entries are made into maintenance logs & work orders IAW FAR part 43 and Operator/Air Carrier manuals. 12. Maintaining the preservation of all units or parts during the work process, installation, and storage in the accessory department. 13. The planning, direction, and coordination of activities within the accessory department, and the planning of its activities in conjunction with other departments, as required. 14. Conducting periodic drills for acquainting Accessory personnel with the proper use and locations of fire fighting equipment located within or near the accessory work areas. Checking the equipment periodically for serviceability and adequacy. The Accessories Program Manager may delegate all duties to any qualified assistant as necessary; however, such delegation does not relieve he/she of the overall responsibilities. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.160 07/01/08 Rev. 4 1 of 2 2.160 TITLE: AVIONICS PROGRAM MANAGER RESPONSIBILITIES: The Avionics Program Manager is directly responsible to the General Manager for the performance of the Avionics Install and Repair Departments. This position requires the knowledge of aircraft avionics installation and repair. The job includes management of the shop process, control and evaluation of the shop expenses and finances, and development of the operations to meet the needs of the company. Supervision of Team Leaders will be key to the work process. Work order processing, log book and maintenance release entries and pricing to the sales and customers are routine duties. Job duties will vary each day and will encompass projects as designated by the General Manager. Will be required to work independently and lead designated customer and company projects. Will have direct customer contact. DUTIES: 1. Coordination of Avionics Install and Repair department schedules prior to and during the performance of all completions operations. 2. Assisting Repair and Install department in supervising, and directing all department personnel in the performance of their duties so that work is accomplished on schedule and in accordance with applicable Federal Aviation Regulations and repair station procedures. 3. Assisting Avionics departments to assure personnel record the maintenance performed on maintenance forms and work orders on a daily basis. 4. Assisting in training Repair and Install department personnel in the proper work practices and procedures, including observation of safety precautions during the performance of their duties. 5. Assure that Repair and Install department personnel are properly trained and practice proper handling of parts during the accomplishment of maintenance in order to maintain adequate preservation of parts during the maintenance process 6. Assisting the Quality Assurance Manager in the maintenance and periodic calibration of precision tools and test equipment used by the department. 7. Participating in the evaluation, design, and implementation of expansion and promotion of the Repair and Install department operations. 8. Assisting with special projects within his area of expertise, such as preparation of bids for paint and interior projects. 9. Ensure that proper entries are made into maintenance logs & work orders IAW FAR part 43 and Operator/Air Carrier manuals. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.160 07/01/08 Rev. 4 2 of 2 2.160 10. To insure that the facilities occupied by Repair and Install department personnel are kept in a clean and orderly manner. The Avionics Program Manager may delegate all duties assigned to any qualified assistant as necessary; however, such delegation does not relieve he/she of the overall responsibilities. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.170 07/01/08 Rev. 4 1 of 1 2.170 TITLE: AVIONICS INSTALL TEAM LEADER Responsibilities: The Avionics Install Team Leader is directly responsible to the Avionics Program Manager for the overall operation of the Avionics Install Department. Duties: 1. Scheduling incoming work for the Avionics Install Department. 2. Training and assisting subordinates in the proper work procedures and practices to be followed. 3. Making available to the personnel under his authority, the required technical data on all aircraft and equipment for the maintenance accomplished. 4. Assuring the appropriate maintenance entries on maintenance forms and work orders used by the repair station are properly executed on a daily basis by the responsible technicians. 5. The quality of work performed by the personnel in the department. 6. The proper handling of all parts while in repair process through the avionics department and when work is completed. 7. Maintaining adequate shop supplies required for the performance of the Avionics Install Department. 8. The preservation of all units or parts during process through the avionics department and when work is completed. 9. To insure the avionics install department premises are kept in a clean and orderly manner. 10. Initiating purchase orders for stock as required. 11. Maintaining the preservation of all units or parts during the work process, installation, and storage. 12. Ensure that proper entries are made into maintenance logs & work orders IAW FAR part 43 and Operator/Air Carrier manuals. 13. The planning, direction and coordination of activities within the department, and the planning of its activities in conjunction with other departments, as required. 14. Conducting periodic drills for the purpose of acquainting Avionics personnel with the proper use and locations of fire fighting equipment located within or near the avionics work areas. Checking the equipment periodically for serviceability and adequacy. The Avionics Install Team Leader may delegate all duties to any qualified assistant as necessary; however, such delegation does not relieve the he/she of the overall responsibilities. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.180 07/01/08 Rev. 4 1 of 1 2.180 TITLE: AVIONICS REPAIR ASSISTANT MANAGER Responsibilities: The Avionics Repair Assistant Manager is responsible to the Avionics Program Manager for maintenance and repair of shop facility, equipment and tooling to support operations and overall operation of the Avionics Repair department. Duties 1. Work with Team Leaders to ensure project flow and work process meet expectations. Schedule and work quality is essential in these functions. 2. Work with customer in project management, pricing and customer support roles. 3. Track, process and complete work order for each job assigned. 4. Supervise Team Leaders in daily functions, such as work order processing, FAA paperwork, and shop processes. 5. Work with inspection department and sales personnel to ensure efficient and accurate job sales and process. 6. Continue to expand the capabilities of the avionics repair department to meet the needs of the company, with training as a key element. 7. Ensure that proper entries are made into maintenance logs & work orders IAW FAR part 43 and Operator/Air Carrier manuals. 8. Any other job-related duties as assigned by supervisor or management. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.190 07/01/07 Rev. 3 1 of 1 2.190 TITLE: DIRECTOR OF MAINTENANCE RESPONSIBILITIES: The Director of Maintenance is directly responsible to the General Manager for the performance of aircraft inspection programs, repairs, overhauls, alterations, maintenance, and preventative maintenance by repair station personnel. DUTIES: 1. Coordination of aircraft schedules and shop schedules prior to and during the performance of all repair station functions. 2. Assisting, supervising, and directing all aircraft maintenance personnel in the performance of their duties so that work is accomplished on schedule and in accordance with applicable Federal Aviation Regulations and repair station procedures. 3. Assure that aircraft maintenance personnel record the maintenance performed on maintenance forms and work orders on a daily basis. 4. Training maintenance personnel in the proper work practices and procedures, including observation of safety precautions during the performance of their duties. 5. Assure that maintenance personnel are properly trained and practice proper handling of parts during the accomplishment of maintenance in order to maintain adequate preservation of parts during the maintenance process 6. Assisting the Quality Assurance Manager in the maintenance and periodic calibration of precision tools and test equipment used by the repair station. 7. Participating in the evaluation, design, and implementation of expansion and promotion of aircraft maintenance operations. 8. Assisting with special projects within his area of expertise, such as preparation of bids for major airframe repairs and alterations. 9. Ensure that proper entries are made into maintenance logs & work orders IAW FAR part 43 and Operator/Air Carrier manuals. 10. To insure that the facilities occupied by maintenance personnel are kept in a clean and orderly manner. The Director of Maintenance may delegate all duties assigned to any qualified assistant as necessary; however, such delegation does not relieve the Director of Maintenance of the overall responsibilities. REPAIR STATION MANUAL Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.200 10/01/09 Rev. 5 1 of 1 2.200 TITLE: PROGRAM MANAGER Responsibilities: The Program Manager is directly responsible to the General Manager or Director of Maintenance, depending on the program, for the development, supervision and performance of the specific program assigned. Duties: 1. Manage the West Star Aviation, Inc. Program as assigned 2. Direct the work and flow of multiple projects. 3. Insure debriefs and post briefings on aircraft are performed with the customer. 4. Supervision of Team Leaders and Teams in daily operations and duties. 5. Must perform all work in accordance with Federal Aviation Administration guidelines. 6. Follow all company and safety rules during performance of duties. 7. Maintain a positive customer service environment. 8. Assistance in completion of work orders, FAA paperwork and billing items. 9. Any other duties as assigned by the Director of Maintenance or General Manager as required. NOTE: Some Program Managers, i.e. those of Accessory, Paint and Interior Departments, depending on their maintenance experience level, do not supervise maintenance activities, but serve merely as Department Administrators. REPAIR STATION MANUAL Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.210 07/01/08 Rev. 4 1 of 1 2.210 TITLE: TEAM LEADER Responsibilities: The Team Leader is directly responsible to the respective Program Manager for the performance of the Aircraft Maintenance, Inspection, Repair or Alteration. Duties: 1. Perform mechanical items on aircraft and related systems. This shall include, but not be limited to items such as removal and installation of panels and components, repair work and sheetmetal repair or installation. 2. Troubleshooting and evaluation of systems on the aircraft when designated. 3. Inspection and evaluation of the aircraft and components when designated. 4. Performance of ground runs. 5. Maintenance and repair of shop facility, equipment and tooling to support operations. 6. Work independently on projects and lead multiple projects as assigned. Schedule and work quality is essential in these functions. 7. Work with Program Manager in project management, pricing and customer support roles. 8. Supervise team members in daily work and project management for completion of projects. 9. Make entries into maintenance logs & work orders IAW FAR part 43 and Operator/Air Carrier manuals. 10. Any other job-related duties as assigned by supervisor or management. REPAIR STATION MANUAL Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.220 07/01/07 Rev. 3 1 of 1 2.220 TITLE: TECHNICIAN Responsibilities: The Technician is directly responsible to the Team Leader of the respective department for the performance of the Aircraft Maintenance. Duties: 1. Perform general mechanical items on aircraft and related systems. This shall include, but not be limited to items such as removal and installation of panels and components, repair work and sheetmetal repair or installation. 2. Troubleshooting and evaluation of systems on the aircraft when designated. 3. Inspection and evaluation of the aircraft and components when designated. 4. Performance of ground runs. 5. Maintenance and repair of shop facility, equipment and tooling when required. 6. Make entries into maintenance logs & work orders IAW FAR part 43 and Operator/Air Carrier manuals. 7. Any other job-related duties as assigned by supervisor or management. REPAIR STATION MANUAL Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.230 10/01/09 Rev. 5 1 of 1 2.230 TITLE: APPRENTICE MECHANIC Responsibilities: The Apprentice Mechanic is directly responsible to the Team Leader through the technician of the respective department for the performance of the Aircraft Maintenance, Inspection, Repair or Alteration. Duties: 1. Perform general mechanical functions on aircraft and related systems. This shall include, but not be limited to items such as removal and installation of panels and components, repair work and sheet metal repair or installation. 2. Troubleshooting and evaluation of systems on the aircraft when designated. 3. Inspection and evaluation of the aircraft and components when designated. 4. Aircraft movement, assistance in performance runs and taxiing when required. 5. Maintenance and repair of shop facility, equipment and tooling when required. 6. Make entries into maintenance logs & work orders IAW FAR part 43 and Operator/Air Carrier manuals. 7. Any other job-related duties as assigned by supervisor or management. 8. The Apprentice Mechanic will be supervised by a qualified technician for the job being performed. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.240 07/01/07 Rev. 3 1 of 1 2.240 TITLE: ENGINEER MANAGER Responsibilities: The Engineer Manager is responsible to the General Manager. Duties: 1. Provide technical and engineering assistance to Team Leaders and technicians in departments during work on aircraft and related systems. Maintaining schedule and work quality is essential in these functions. 2. Create and submit to the FAA, engineering documents, drawings and illustrations. 3. Research documents for required data and support information. 4. Work with Team Leaders in customer support and technical roles, both on site and by phone. 5. Apply for FAA approval of West Star Aviation documents, as appropriate and under the appropriate Flight Standards District Office or Aircraft Certification Office. 6. Daily interaction at the aircraft with Team Leaders to assure completion of projects. 7. Assist with the FAA certification aspects of the Engineering department. 8. Any other job-related duties as assigned by supervisor or management. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.250 07/01/07 Rev. 3 1 of 1 2.250 TITLE: ENGINEER RESPONSIBILITIES: The Engineer is directly responsible to the Engineering Manager for the performance of the Engineering department. The responsibility of this position must have extensive knowledge of aircraft regulations and systems, preparation of FAA certification documents and engineering drawings to support company projects. Responsibilities will vary each day and will encompass projects as designated by the Engineering Manager. Will be required to work independently and to be involved in multiple projects at the same time. Unfailing integrity is a must. Will have some direct customer contact. Assisting Team Leaders and technicians in support of program and customer contact are critical. DUTIES: 1. Technical and engineering assistance to Team Leaders and technicians. 2. Maintaining customer schedules and work quality. 3. Perform engineering analysis of data in support of Field Approvals and STC projects. 4. Creating and submitting engineering drawings and illustrations on CAD software. 5. Creating and submitting engineering documents using word processing software. 6. Participating in the evaluation, design, and implementation of expansion and promotion of the Engineering department operations. 7. Assisting with special projects within his area of expertise, such as preparation of bids. 8. Work independently of projects as assigned. 9. To help insure that the facilities occupied by the engineering department personnel are kept in a clean and orderly manner. 10. Assist with FAA certification aspects of Engineering Department functions. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.260 07/01/07 Rev. 3 1 of 1 2.260 TITLE: ENGINEER DESIGNER RESPONSIBILITIES: The Engineer Designer is directly responsible to the Engineering Manager for the performance of the Engineering department. This position requires a basic knowledge of aircraft regulations and systems, preparation of FAA certification documents and engineering drawings to support company projects. Responsibilities will vary each day and will encompass projects as designated by the Engineering Manager. Will be required to work independently and to be involved in multiple projects at the same time. Unfailing integrity is a must. Will have some direct customer contact. Assisting Team Leaders and technicians in support of program and customer contact are critical. DUTIES: 1. Technical and engineering assistance to Team Leaders and technicians. 2. Maintaining customer schedules and work quality. 3. Perform engineering analysis of data in support of Field Approvals and STC projects. 4. Creating and submitting engineering drawings and illustrations on CAD software. 5. Creating and submitting engineering documents using word processing software. 6. Participating in the evaluation, design, and implementation of expansion and promotion of the Engineering department operations. 7. Assisting with special projects within his area of expertise, such as preparation of bids. 8. Work independently of projects as assigned. 9. To help insure that the facilities occupied by the engineering department personnel are kept in a clean and orderly manner. 10. Assist with FAA certification aspects of Engineering Department functions. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.270 07/01/08 Rev. 4 1 of 2 2.270 TITLE: NDT TEAM LEADER RESPONSIBILITIES: The NDT Team Leader is directly responsible to the Aircraft Services Manager for the performance of the NDT department. Responsibilities for this position are the management of a team in the NDT Department. To include customer contact and the responsibility to supervise and direct project flow. In addition to human resource skills, this position requires extensive knowledge of all NDT methods used by the company. This position also supervises the inspection of aircraft or related parts. This position also includes acting as the Radiation Safety Officer for the company. Assistance with work order processing, squawk approval and pricing to the customers are routine duties. Responsibilities will vary each day and will encompass projects as coordinated with the Aircraft Services Manager. Will be required to work independently and lead multiple projects. Will have direct customer contact. DUTIES: 1. Coordination of NDT department schedules prior to and during the performance of all completions operations. 2. Directing all department personnel in the performance of their duties so that work is accomplished on schedule and in accordance with applicable Federal Aviation Regulations and repair station procedures. 3. Assisting managers to assure that NDT department personnel record the maintenance performed on maintenance forms and work orders on a daily basis. 4. Assisting managers in training NDT department personnel in the proper work practices and procedures, including observation of safety precautions during the performance of their duties. 5. Assure that NDT department personnel are properly trained and practice proper handling of parts during the accomplishment of maintenance in order to maintain adequate preservation of parts during the maintenance process 6. Assisting the Quality Assurance Manager in the maintenance and periodic calibration of precision tools and test equipment used by the department. 7. Participating in the evaluation, design, and implementation of expansion and promotion of the NDT department operations. 8. Assisting with special projects within his area of expertise, such as preparation of bids for paint and interior projects. 9. Ensure that proper entries are made into maintenance logs & work orders IAW FAR part 43 and Operator/Air Carrier manuals. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.270 07/01/08 Rev. 4 2 of 2 2.270 10. To insure that the facilities occupied by the NDT department personnel are kept in a clean and orderly manner. The NDT Team Leader may delegate all duties assigned to any qualified assistant as necessary; however, such delegation does not relieve him/her of the overall responsibilities. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.280 07/01/08 Rev. 4 1 of 1 2.280 TITLE: MATERIALS CONTROL MANAGER RESPONSIBILITIES: The Materials Control Manager is directly responsible to the General Manager for directing, planning, and supervising the overall operation of the Parts department of West Star Aviation, Inc. DUTIES: 1. Develop, implement, and revise as required, procedures specifically aimed at ensuring that no unapproved parts go undetected. 2. Provide adequate training of all product support personnel for the purpose of identification and segregation of unapproved parts. 3. Planning, directing and training subordinates on policy and procedures of inventory management and control, including core and warranty procedure. 4. Planning, directing and supervising customer service and inventory control and disbursement to achieve overall goals and conformance with company policies and procedures. 5. Establishing and coordinating the interaction between the Parts department, other departments and vendors. 6. Preparing summary reports as to progress, purchase commitments, department budget forecasts and miscellaneous recommendations. 7. Implementation of internal programs; e.g., communications, training, work simplification, cost reduction, etc. for the Parts department. 8. Maintaining conformity with work rules, regulations, and safety procedures. 9. Setting and measuring performance for operations, staffing and scheduling. The Materials Control Manager may delegate all duties assigned to any qualified assistant as necessary; however, such delegation does not relieve he/she of the overall responsibilities. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.290 07/01/07 Rev. 3 1 of 1 2.290 TITLE: PURCHASER RESPONSIBILITIES: The Purchaser is directly responsible to the VP of Administration performance within the Purchasing department. Responsibilities of this position require a basic knowledge of purchasing and inventory control with an ability to adapt with changing priorities. Responsibilities remain consistent but can change as assigned by the VP of Administration. Responsibilities include but not limited to entering and receipt of purchase orders placed, search OEM’s and independent part sources for certified and traceable product. DUTIES: 1. Place orders for the request of parts. 2. Coordinate with shipping on outside work requests. 3. Work with vendors to maintain traceability of parts 4. Work within the repair station manual guidelines to maintain certified and traceable parts. 5. Coordinate part status with requesting department or technician. 6. Process and maintain all records pertaining to each requisition. 7. Research and maintain stock requirements. 8. Any other job-related duties as assigned by supervisor or management. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.300 10/01/09 Rev. 5 1 of 1 2.300 TITLE: PARTS MANAGER RESPONSIBILITIES: The Parts Manager is directly responsible to the Materials Control Manager for directing, planning, and supervising the overall operation of the Parts department of West Star Aviation, Inc. DUTIES: 1. Manager Parts Inventory operations. 2. Work with all Managers as required to most effectively deploy material assets. 3. Work with appropriate department personnel to ensure efficient and accurate job sales and work processes. 4. Ensure quality and efficiency of all personnel and projects worked. 5. Maintain oversight the procedures specifically aimed at ensuring that no unapproved parts go undetected. 6. Assist Materials Control Manager in adequate training of all product support personnel for the purpose of identification and segregation of unapproved parts. 7. Planning, directing and training subordinates on policy and procedures of inventory management and control, including core and warranty procedure. 8. Planning, directing and supervising customer service and inventory control and disbursement to achieve overall goals and conformance with company policies and procedures. 9. Establishing and coordinating the interaction between the Parts department, other departments and vendors. 10. Preparing summary reports as to progress, purchase commitments, department budget forecasts and miscellaneous recommendations. 11. Implementation of internal programs; e.g., communications, training, work simplification, cost reduction, etc. for the Parts department. 12. Maintaining conformity with work rules, regulations, and safety procedures. 13. Setting and measuring performance for operations, staffing and scheduling. The Parts Manager may delegate all duties assigned to any qualified assistant as necessary; however, such delegation does not relieve he/she of the overall responsibilities. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.310 07/01/07 Rev. 3 1 of 1 2.310 TITLE: QA/TRAINING COORDINATOR RESPONSIBILITIES: The QA/Training Coordinator is directly responsible to the QA Manager for the performance within the QA department. Responsibilities include assisting the Quality Assurance Manager in Coordinating the day to day operation of the QA department to include assuring West Star meets the requirements of the FAA training mandate. Daily functions will include data entry into the Vendor, Roster, Employee employment summary, training and calibration databases. Communicating to the FAA monthly as to changes in employee’s, forms and roster changes. Assist in the oversight of the company technical publications library. DUTIES: 1. Maintain employee’s training database, to include structuring it to meet the company and FAA requirements. 2. Coordinate with department managers to schedule required training and enter that training once completed for all employees. 3. Assist training instructors in setting up training classes to be performed. 4. Maintain all training files as required. 5. Maintain calibration records and data base, including notifying department managers of items due for calibration within their department. 6. Maintain past employment files for all employees. 7. Complete Vendor audit requests; maintain vendor audit records/data bases. Coordinate with parts and accounting to keep vendor approval codes current. 8. Coordinate with the FAA Flight Standards District Office for submittal of all information as required. 9. Create and revise repair station forms, maintain forms database, provide data base updates to the I.T. department for maintenance of the Intranet. 10. Track department expenditures. 11. Assist in the oversight of the publication library coordinating with the Technical Publications Coordinator. 12. Assist the Quality Assurance manager as directed. Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 2 2.320 01/01/12 Rev. 7 1 of 1 2.320.DOC NOT USED Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 3 3.000 07/01/07 Rev. 3 1 of 1 3.000 CHAPTER 3 REPAIR STATION OPERATIONAL REQUIREMENTS Repair Station Manual Chapter: Doc. No.: Effective Date: Revision No.: Page: 3 3.010 01/01/12 Rev. 7 1 of 2 3.010.doc Title: