500/525 Series Breakout Session

• Prevents GPU Main Contacts from Arcing During Insertion and Removal Toilet Fluid Spill Prevention All Models • Toilet Fluid Spills Primary Cause is Improper Maintenance • Toilet fluid is corrosive and extreme caution must exercised to prevent spills • Refer to the Maintenance Manual Chapter 12 Servicing • Follow the maintenance manual procedures for proper removal/installation and servicing of the flush-type toilet • Use only approved materials listed in Chapter 12 23 Toilet Fluid Spill Prevention All Models • Visually inspect toilet area for evidence of leakage during removal/installation. • Supply hoses and coupling • Servicing cap • Tank condition • Pump • Tank to bowl connection • Knife valve 24 Toilet Fluid Spill Prevention All Models • Fluid Spills • Clean up should be done as quickly as possible • Aircraft should not be dispatched until spill is properly cleaned • Web article “Team Structures Addresses Toilet Spills” published on TxtAvSupport.com website November 23, 2010 • YouTube video “Toilet Spill (Blue Water) Cleaning Procedures” viewable on Cessna YouTube Channel https://www.youtube.com/watch?v=Xn7304qocqE • Key Points • Verify toilet tank is serviced with correct amount of fluid • Verify toilet tank is correctly installed and secured • Verify pump supply line coupling is properly connected to the tank • Verify knife valve is fully open before toilet use and fully closed before toilet removal 25 Corrosion Severity All Models • Corrosion Severity Maps • Citation Standard Practices Manual (Rev 1) 51-10-10 (Original Issue) • Maps define areas of potential corrosion for mild, moderate or severe • Corrosion severity zones are affected by atmospheric factors. • Maps in this section are for guidance for frequency • CAUTION: • Airports that use deicing fluids such as potassium formate must be classified as severe corrosion • CAUTION: • Aircraft operating in any severe corrosion areas are classified as operating in a severe zone 26 Corrosion Map North America 27 Corrosion Map South America 28 Corrosion Map Africa 29 Corrosion Map Asia 30 Corrosion Map Europe & Asia Minor 31 Corrosion Map South Pacific 32 Tire Pressure Maintenance All Models • Maintain Proper Tire Pressure • Single Most Important Action to Prevent Tire-Related Events • Check Tire Pressure Before First Flight of the Day • Measure Tire Pressure When Wheel, Tire and Brakes are Cool • Use Accurate Gauge When Checking Tire Pressure • Incorrect Tire Pressure can Result in Abnormal Wear • Under Inflation • Accelerates Tread Shoulder Wear • Elevates Operating Temperature • Increased Risk of Shoulder and Sidewall Damage • Over Inflation • Accelerates Center Tread Wear • Reduces Traction • More Susceptible to Cutting Tire Pressure Maintenance All Models • Basic Aircraft Tire Pressure Gauge • TRONAIR 0-300 PSI Tire Pressure Gauge P/N 14-6806-6011 • Available from Textron Aviation Parts Distribution 34 Tire Pressure Maintenance All Models • High Tech Tire Pressure Measurement • Crane SmartStem Wireless Tire Pressure Measurement System STC: • P/N KIT83-022001-01 (3-Wheel) • STC is approved on majority of Citation Models • Available at Textron Aviation Service Centers 35 Correct Nose Tire Importance All Models • Install only approved nose and main tires listed in the IPC • Approved nose tire(s) also listed in limitations section of AFM • Correct nose tire is critical to performance of tire on wet runways • Nose tire has specially shaped chine on sidewall of tire • Chine serves to deflect water away from engine intakes • Incorrect tire can result in water ingestion 36 Pitot Probe Covers All Models • Issue: FOD May Buildup in Pitot Probes • Status: Use Plastic or Nonfraying Covers Only • Covers That Fray May Introduce FOD Into Pitot System • Pitot Probe Covers Offered • WP81338-4 • WP102406-1 • CJMD110-001 Wing Tip Deformation 525/525A/525B • Issue • Reports of deformed wing tips, not impact related 38 Wing Tip Deformation 525/525A/525B • Status • Currently being investigated • Deformation is not considered safety of flight • Analysis determined thinning of material • Confirmed proper material is being used • No root cause determined • Asking for field feedback: • Is it both sides? • Does it occur from one flight or is it a progression? • Buffing intervals (M.M. Chapter 20)? • Buffing materials? • History of any issues of anti-ice? • Contact Team Structures: csstructuresemea@txtav.com • Chapter 20 Standard Practices provides instructions, however no limitations on frequency of polishing/buffing 39 Radiant Power Emergency Standby Battery All Models • Issue • Standby battery discharge below 20 volts causing internal failure • Status • CBS28 is obsolete and has been replaced by CBS28-1 • CBS28-1 contains internal voltage monitor that prevents discharging to less than 20 volts • CBS28-1EX exchange units in stock • Replace upon attrition 40 Underwater Locator Beacon (ULB) All Models • Issue: 30-day ULB are no longer manufactured • Upgrade to 90-day ULB required when 30-day ULB reaches end of life and supplies are exhausted • Some regulatory authorities have imposed deadline to replace 30-day ULB regardless of remaining life • Status: Informational Service Letter CIL-31-01 released February 2018 • Covers Textron Aviation Engineered CVR, FDR & CVDR 90-Day Battery ULB Installation • Service letter directs operators to refer to manufacturer’s data for battery installation 41 Pressurization Systems 500/550/S550/560 • Original 500-Series aircraft use Garrett/AiResearch Systems • Controller operates outflow valve through pneumatic signals • Components connected thru plastic tubing 42 Pressurization Systems CJ/CJ1/CJ2/Bravo/Encore/Encore+ • 525-Series and later 500-Series use Kollsman system (KAPS 1) • Controller operates outflow valve with electrical signals • Components connected thru electrical wiring 43 Pressurization Systems Garrett/AiResearch vs. Kollsman • Garrett/AiResearch and Kollsman systems have different pressurization profiles 44 Aircraft Altitude Cabin Altitude Takeoff Takeoff FL200 Garrett/AiResearch System Kollsman System Pressurization Systems 500/550/S550/560 • Troubleshooting Garrett/AiResearch System • Leaks in pneumatic plumbing are a frequent cause of operational issues • Start troubleshooting by completing leak checks per maintenance manual Chapter 21 pressurization control – adjustment/test • Vacuum and pneumatic relay to outflow valve pneumatic connection leak test • Controller to pneumatic relay connection leakage test 45 Pressurization Systems CJ/CJ1/CJ2/Bravo/Encore/Encore+ • Troubleshooting Kollsman (KAPS1) System • Start troubleshooting by performing the “Cabin Pressurization Controller Built-In Tests” in Chapter 21-3X-00 Cabin Pressure Control – Maintenance Practices • Preflight EXER Mode Test • Ground Maintenance Test 46 Kollsman KAPS1 Pressurization System CJ/CJ1/CJ2/Bravo/Encore/Encore+ • Issue: Pressurization system oscillations noted after controller replacement • Issue observed when operating from airports near sea level • Status: Enviro Systems Inc. determined root cause to be pressurization controller internal pressure sensor • Original sensor obsolescence required change to new sensor which induced oscillations • Issue affects controller serial numbers 5050 and On • Controller serial numbers prior to 5050 overhauled before August 2018 may also be affected • Issue corrected with incorporation of controller Mod M • Mod level can be verified by checking controller data plate and/or 8130 form • Non Mod M controllers need returned to TAPD for upgrade 47 Crew Oxygen Mask Leakage CJ1/CJ2 • Issue • Crew oxygen mask P/N 9914771-1 may leak overnight • Status • Improved PVC attach point, swivel fitting, hose material and lengthened wires • Vendor P/N 174252-N6, Formerly 174252-96 • No change to Textron Aviation Part Number • Recommend unplugging masks between flights • All masks have normal leak rate 48 Speed Brake Actuator Screw Replacement CJ/CJ1/CJ1+/CJ2/CJ2+ • Issue • Reports of speed brake actuator screws breaking • May cause loss of hydraulic fluid • Status • Optional Service Documents Released • Replace and Seal Speed Brake Actuator Screws • SL525A-27-07 Released May 2018 • 525A-0001 thru -0524 • SL525-27-09 Released May 2018 • 525-0001 thru -0701 49 Avionics Equipment Batteries All Collins Proline Models • Issue • Some avionics equipment require “keep alive” batteries • No specific maintenance event to proactively change out • Rockwell Service Information Letters (SIL) 11-1 issued • https://www.rockwellcollins.com/Search/TechPubs • Battery dependent components can include • Maintenance Diagnostic Computers (MDC) • RC SIL 523-0819323-101000 • Flight Management Computers (FMC): AOG • RC SIL: 523-0819333-001000 • Air Data Computers (ADC): AOG • RC SIL: 523-0819325-001000 • Customers can expect 50% discount off list price of rental/exchange units for battery when notifying RC • Units requiring additional repair beyond battery replacement will be charged accordingly 50 Avionics Equipment Batteries All Collins Proline Models • Status • Textron Aviation collaborating on Service Letter for maintenance event to determine proactive replacement cycle • Operators can request maintenance tracking to add replacement task, will need last battery replacement date or when unit was installed • Most batteries last three to five years • Refer to Rockwell Collins SIL’s for life expectancy for LRU’s • Based on operation frequency • Collins replaces batteries on exchange avionics if battery is over one year old 51 Rockwell: Avionics Equipment Battery Replacement 52 Climb To Temperature Compensation Databases All Collins Proline Models • Issue • Manually edited or temperature compensated “Climb to” altitudes may command a wrong turn • Affects FMS 3.3 through FMS 4.2 • July 14, 2017 Rockwell OPSB 0166-17 Released: Starting with the 1712 cycle, removed approx. 10,000 approaches from both the Jeppesen and Lufthansa (LSY) Navigation Database types 6, 7, and 8 • December 2017 – Reinstated approaches • Status • Textron Aviation released service letters notifying customers (August 2017) • FAA and Rockwell agreement to disable temperature compensation feature • Textron Aviation collaboration in work • Requires updates to Aircraft Flight Manuals and Type Certificates or Supplemental Type Certificates 53 Aviation Alerts and Advisories Rockwell Collins • Issue • Receiving Rockwell Collins Aviation Alerts and Advisories when released • Status • Subscribe to the Rockwell Collins website • https://www.rockwellcollins.com/Services_and_Support/Database_and_Software_Up dates/Navigation_Databases/Database_Alerts_and_Certifications.aspx Universal Avionics 525,525A,550,560 • Service Bulletin Number 1XXX.XX.( )-34-3703 • GNSS sensor embedded in the Universal FMS with SCN 802 and 803 exhibits a date and time error • Started Sunday, June 3, 2018 • Primary symptom is FMS date field will indicate an erroneous date • Erroneous date makes RAIM prediction non-available • FMS will present NO RAIM AT FAF and will not activate GPS approaches • VOR/DME, LOC, and BC approaches are still available if supported by the external sensor interface 55 Universal Avionics 525,525A,550,560 • Service Bulletin Number 1XXX.XX.( )-34-3703 • Solution: Service Bulletin Number 1XXX.XX.( )-34-3705 • On wing reset procedures will correct the anomaly with the GPS/GNSS sensor by performing a memory reset of the GPS/GNSS module • Customer Kit part number P12148 which includes an interface harness, USB memory stick with Terminal Monitor program and instructions Report No. 34-60-91 • Must read -34-3705 for units that can be fixed on-wing 56 Universal Avionics 525,525A,550,560 • Service Bulletin Number 1XXX.XX.( )-34-3703 • Solution: Service Bulletin Number 1XXX.XX.( )-34-3706 • Procedures for Correcting Erroneous Date Expired Database Message in the Flight Management System • All units described in table below must be returned to Universal Avionics for accomplishment of this Service Bulletin. • Must have current Warranty coverage 57 Aviation Alerts and Advisories Universal Avionics • Issue • Receiving Universal Avionics Aviation Alerts and Advisories when released • Status • Navigate to Universal Avionics Notices & Alerts website • https://www.uasc.com/home/support/noticesalerts • AD2012-17-05 Rotor Assembly Replacement issued in 2012 • 118 Citation 650s are affected • Must comply with Honeywell service bulletin TFE731-72-3768 satisfies the AD Honeywell Engines Citation 650 AD2012-17-05 Lighting CJ, CJ1, CJ2 • CJ Series Exterior LED Lights • CJ Wing-Tip light obsolescence • 04-1502-1408 Power supply for original strobe lights obsolete • SB In-work for upgrade • Tail Nav light available, direct replacement • No Service Bulletin 60 Avionics ADS-B Solutions • 2020 Mandate • Contact Textron Aviation regional sales rep for package options • Contact Textron Aviation Service Center for scheduling • Textron Aviation has solutions for all Citation platforms except Citation X EASA registered with winglets 61 62 ProMaintenance All Models • Some Operators Could Benefit From a Maintenance Manager • Status: • Developed in Response to Operators Needing a DOM • No Cost Service to Manage Maintenance Schedule • ProMaintenance Director of Maintenance Manages Your Aircraft • Coordinates Factory-Direct Service • CAMP, SB’s, Warranty • ProOwnership@txtav.com • ProMaintenance Manager Jeremy Caffrey, jcaffrey@txtav.com, 316-517-3982 64 Webinars Q4 2018 Light Jet REGISTER • All model webinars scheduled: • 500/650 Series: Thursday, November 8th, 2:00 CST • 525 Series: Wednesday, November 7th, 10:00 CST • 90 minutes • www.txtavsupport.com Full Webinar Schedule Details Billing & Invoice Accuracy CJP Annual Convention October 2018 We Heard You • “Almost no bill from the service center is correct...” • “I’ve had to spend weeks straightening out errors and confusion.” • “Every bill requires some correction…” • “Warranty work is often charged to programs…” • “Even the customer portal doesn’t help.” • “Still outstanding claims from January…” • “In dispute from February… • “Their billing practice sucks to put it mildly.” Ease of Doing Business 67 Same Day Invoicing – clear, timely, and accurate Reduce the number of customer disputes Reduce the cycle time for dispute resolution Project Activities • Cross-functional team (10 areas involved) • Current state process maps • Identified gaps and improvement opportunities • Identify robust solutions to gaps/opportunities (Q4 2018) • Solicit customer feedback before deployment • Develop and execute an action plan (Q4 2018 start) 68 Project Scope: Pre-Arrival • Aftermarket Sales Proposals & PDCs • Clarity on terms and customer expectations • Deposits • Improved tracking system • Scheduling & Pre-Buys • Visibility of customer account info, coverage, and customer transfers 69 Project Scope: Mx Visit 70 Mx Events: scheduled, drop-ins, MSUs SAP & Lawson Design/Performance Visibility to warranty/programs coverage Automation, speed, integration Quotes/Estimates during Mx events Warranty Claims Simplified process, consistent execution Timely processing Invoices Credit Cards / Checks Accurate, timely, master data integrity, program $$ value at line item level Timely processing Progressive Payments Fuel Payment Process Process and improved tracking system Timely processing Project Scope: Post Mx Visit 71 Customer Account Statements Warranty Claims / Adjudication Clear, drill down on portal, program balances Timely and accurate processing Fuel Payment Process Program & Warranty Administration Timely processing, no duplicate billings Accurate billing Technical Publications Billing Parts: Exchange, Mods, Returns No duplicate billings, on customer portal Improved visibility and processes Customer Portal / eBilling Dispute Process Program balances, drill down to invoices, sort by type, link all accounts to one Reduced cycle time What to Expect Next Phase 1 (3 - 6 months) • Process Changes / Standard Work / Metrics • Customer Portal Enhancements • Salesforce Enhancements • Communication & Training Phase 2 (6 - 12 months) • System Enhancements – SAP / eBilling Phase 3 (12+ months) • Improved Systems Integration 72 T h a n k Yo u QUESTIONS